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Level 1: Joiner
Posts: 2
Registered: ‎12-10-2018
Accepted Solution

Re-enable an old SIM

I've had an O2 PAYG Sim in my phone for a few years but as I've not used it for some time it's been deactivated and the number no longer exists.The SIM is showing emergency calls only at the moment and ringing it gives a message that the number doesn't exist.

 

The O2 website says I can get it re-enabled although with a new number but it doesn't actually say how I go about this. Is it possible to do this online or do I need to call someone?

Posts: 71,767
Topics: 677
Registered: ‎14-01-2013

Re: Re-enable an old SIM

[ Edited ]

@AceBlaggard

You need to ring customer services https://www.o2.co.uk/contactus

Welcome to the forum by the way Welcome

*The Game Is On*


Level 1: Joiner
Posts: 2
Registered: ‎12-10-2018

Re: Re-enable an old SIM

[ Edited ]

@Cleoriff

 

Thanks, I'll give them a call in the morning.

Posts: 71,767
Topics: 677
Registered: ‎14-01-2013

Re: Re-enable an old SIM

Best of luck @AceBlaggard Let us know how you get on please?

*The Game Is On*


Posts: 69,925
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Re-enable an old SIM

Speak to someone else and maybe they will be able to reactivate your number. But call rather than live chat.

Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: Re-enable an old SIM

Hi @AceBlaggard  , it would be interesting to hear how you got on. I tried this a couple of years ago but could not get anywhere at that time. The issue then was loosing the connected number which could not be allocated to me again. Maybe things are different now?

Posts: 87,691
Topics: 531
Solutions: 11,168
Registered: ‎04-04-2012

Re: Re-enable an old SIM

Sometimes it is possible and other times not. It all depends on whether the number has already been recycled or not and also possibly down to the ability of the agent you talk to.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 69,925
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Re-enable an old SIM

In many cases, it's down to the attitude of the adviser, some can be bothered going the extra mile but others just want to move on to the next call.