Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Highlighted
Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: Prepay Credit Expires?

Oh great news. I did say in my 2nd post it may be a technical glitch. I'm pleased that's all it is. Thanks @Martin-O2 wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Community Manager
Posts: 6,865
Registered: ‎18-02-2016

Re: Prepay Credit Expires?

No worries guys! Happy we could get this one sorted out so quickly. smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎06-12-2019

Re: Prepay Credit Expires?

Sorry for flogging a dead horse, but the Classic PAYG info says:

 

"Classic Pay As You Go

When you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.

If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number."

 

Are you still sure this is just a computer glitch?

Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Prepay Credit Expires?

Yes, no need to top up or add a bolt on every 6 month. Top up every 999 days and keep the 

sim active by making a call or sending a text once in every 6 month period.

Highlighted
Posts: 100,437
Topics: 546
Solutions: 12,764
Registered: ‎04-04-2012

Re: Prepay Credit Expires?


@somebody wrote:

Sorry for flogging a dead horse, but the Classic PAYG info says:

 

"Classic Pay As You Go

When you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.

If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number."

 

Are you still sure this is just a computer glitch?


The wording on the website is deliberate but incorrect.

The computer glitch relates to an expiry date for credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: Prepay Credit Expires?

Regardless, the business about the bolt on is blatantly untrue an needs changing. However as it's been like that for years and they are no longer offering Classic PAYG to customers wishing to switch to it, I doubt anything will be altered on the website.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 3: Thinker
Posts: 38
Registered: ‎08-07-2019

Re: Prepay Credit Expires?

Hooray finally the computer glitch has been sorted out after getting a update for the my o2 app it doesn't say now when the credit will run out
Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Prepay Credit Expires?