Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Top up

Can't top up my phone. Lately used to go to the O2 shop in the center and top up there, but since it is lockdown can't now. Web top up and by calling don't work. Need to do it asap

Resolved! Need a sim replacement

I need a sim replacement, my sim is damaged and doesn’t work

Resolved! Tariff

I want to change my tariff

Remove bolt on

I want to remove my bolt and change to classic pay as you go and my account does not let me

Resolved! Does bolt-on charge get taken from existing balance?

Hi, I do not have physical access to this phone. I cannot text from it. My mother-in-law is in a care home. 200 miles away. She has an iPhone 6 on a PAYG tarrif. I have the number on my account and take care of top-ups. She had wifi at the home and w...

Resolved! Need a phone asap

Hi sorry but I have just only had a sim only contact but my phone is broken and when I asked if I could upgrade I was told that I can in 23 weeks but my phone hasn’t last so I have 2 options ever get a phone on contact because I cannot afford to pay ...

Resolved! Renewal date

Hi I need to change my monthly renewal date so I can get my big bundle for this month how do I go about this

Failed top-ip

I've topped up online and got the verification however i haven't received the top up what can I do?

Changing address on PAYG without the billing tab

I'm currently on O2 PAYG sim only, with the new deals on the O2 site I want to switch to a contract. I went all the way through to checkout on the deal I wanted and my old address, from when I joined O2 when it was part of BT, came up as the delivery...

Phone not charging

Phone keeps coming up with a message when putting on charge saying make sure charger is connected properly and also keeps saying simcard and memory card notinserted?

O2

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