Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
For the past 2 weeks, i have realised, my texts are costing me triple. I dont know why. I have just sent a text. then i get a "ding" usually to tell me my balance.But it Dings 3/4 times, which means 15p 4 times!!
Hello, I would like to add my second phone number (it has been reconnected today) to my O2 account. I tried bringing in the service but after asking me the code the page said that there are no associated services with the number. Sorry, we can't find...
HiDoes anyone know how I can cancel my automated Surfer Plan data top for an iPad? I no longer have the iPad so can't do it via settings and getting through on the phone is a nightmare as it is, particularly in the current difficult circumstances. An...
Hey everyone,The My O2 team have a brand new update available that focuses on our Pay As You Go customers that adds some brand new features and functionality to the app, including the ability to top-up, add a payment card, move tariffs, and more. If ...
Hi, Is it possible to get a refund on a payg top up? I bought a PAYG SIM with £10 that worked for 3 hours. I added a £20 top up that was never used. Can I get a refund? If so, how? Thank you!
Hi, I have been charged extra for my past two bills for last month £5.00+ and this onth £1.06. I would like to request for a refund as I am unsure as to why I have been charged this
Hiya looking to restart top up early,30 pound bundle as I've ran out of data now, but customer service team arent taking ma calls, need to finish some college work and stay in contact with family, so if I can't get it sorted I'll need to start a new ...
As I am overseas for a few months, don't want to subscribe to Big Bundle and simply go for Classic Pay As you go. How do I do it?
Hi All I have since moved from Sky to 02 on the 20th of March 2020 I registered a Big bundle sim and topped up £10 also set my account to auto top up every month. As stated in the sim pack that arrived I was entitled to £10 free credit by texting cod...
Why do you have to buy a new SIM card bundle when you buy a new pay as you go phone. I already have a SIM card from my old pay as you go phone. Will my old sim work?
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