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Prepay Credit Expires?

diablo30
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Hi all. When I check my credit on the o2 app, it says “expires on 26 December” (Today is 26 Nov) My wife’s phone is showing the same.

I thought prepay credit didn’t expire?
Message 1 of 28
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Cleoriff
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Oh great news. I did say in my 2nd post it may be a technical glitch. I'm pleased that's all it is. Thanks @Martin-O2 wink

Veritas Numquam Perit

Girl in a jacket
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Martin-O2
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No worries guys! Happy we could get this one sorted out so quickly. smiling

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Message 22 of 28
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somebody
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Sorry for flogging a dead horse, but the Classic PAYG info says:

 

"Classic Pay As You Go

When you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.

If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number."

 

Are you still sure this is just a computer glitch?

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jonsie
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Yes, no need to top up or add a bolt on every 6 month. Top up every 999 days and keep the 

sim active by making a call or sending a text once in every 6 month period.

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MI5
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@somebody wrote:

Sorry for flogging a dead horse, but the Classic PAYG info says:

 

"Classic Pay As You Go

When you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.

If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number."

 

Are you still sure this is just a computer glitch?


The wording on the website is deliberate but incorrect.

The computer glitch relates to an expiry date for credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Regardless, the business about the bolt on is blatantly untrue an needs changing. However as it's been like that for years and they are no longer offering Classic PAYG to customers wishing to switch to it, I doubt anything will be altered on the website.

Veritas Numquam Perit

Girl in a jacket
Message 26 of 28
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Pete58
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Hooray finally the computer glitch has been sorted out after getting a update for the my o2 app it doesn't say now when the credit will run out
Message 27 of 28
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jonsie
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