Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! 5g for me.

Hello. First post.I would like to know if I need a new plan with 5g. In the past I have got by paying 10 pounds a month PAYG with unlimited texts, minutes and 3gb data. I usually end up with about 5 gb after it has rolled over from month to month.How...

Resolved! Free data usage

I'm on a Text and Web plan with 500Mb a month, which is usually adequate, but O2 recently added 1Gb to encourage me to browse more.My anniversary date is 24th of each month, and the 1Gb was added on 25th with expiry date of 29th.So I thought I'd give...

Resolved! O2 ignores customers??

Got one phone on O2 PAYG & happy with it. I want my second phone on the same tarrif.When I try to contact O2 on their phone line to ask about it, I get a engaged line...When I start a 'Chat' 40 minutes later I give up. What a sad operation.They don't...

Resolved! 2 Phones

I have two PAYG phones and want to stop using one of them. The one I no longer require has a balance of £9.94 on it. Can I transfer this balance to the phone I want to keep?

Is 02 down a can't make a phone call and I need to call 02 to top up my mobile

Is 02 down can't I can't make any phone calls it is saying end call and I need to call 02 cause I need to call them top get my big bundle in my mobile

02 down?

No one in my house can make outgoing calls. I have got other 02 friends to phone me and they are able to do so and they live nearby. Does anyone know what’s going on

Won’t allow me to make calls

I have a bundle I was on the phone to somebody who lost signal and now my calls won’t work I can send texts and use data

Resolved! Remove PAY o2 setting app

Hi, Please can someone tell me how to remove the PAY O2 Setting app from the Android phone? There is no option to disable it.Also, I want to remove the O2 PAY contacts (Contacts that sarts with >) from the phone permanently. I deleted it a number of ...

Resolved! How to use a saved reward

I had saved a 50p reward. I am wanting to add this to my phone credit. I tried texting CLAIM to 50202 from my mobile but it came as, "Start topping up and you'll earn 10% back in rewards " Help please. How can I retrieve my saved reward.

Faulty device

Hi I recently went to an o2 store for a sim swap as my phone wasn’t receiving incoming calls that problem has been resolved but not my phone is not getting notifications for any talk app on my device

O2

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