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Level 1: Joiner
Posts: 1
Registered: ‎12-12-2019

Extra charges for data

I recently upgraded to unlimited data because I travel regularly.
However each month I am charged extra for being abroad.
I am not interested in the excuse in the O2 fair usage policy, because this policy is inadequate in its description, and definition in this area.
I need o2 to stick to their agreement unlimited means unlimited.
P.s I have never been more than 600 mb.
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Level 68: Extraordinaire
Posts: 15,814
Registered: ‎31-03-2010

Re: Extra charges for data

@Femski001 I think you need to read the Terms & Conditions regarding data usage abroad. The description is far from inadequate, and does say that your data will be restricted. As far as I was aware unlimited only applies to usage while in the UK. If you're unhappy about your charges, there's a link to lodge a complaint within the link below:

https://www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy

I DO NOT WORK FOR O2



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Posts: 108,513
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: Extra charges for data

@Femski001 

There is no unlimited data tariff on PAYG.

If you use more than your UK allowances when abroad, you will be charged.

This is very clear in the T&C's.

You are also restricted to 20gb on PAYG when not in the UK but in Europe.

If outside of Europe, O2 travel rules apply which does give you unlimited daily data but which is almost impossible to use in excess as it is heavily throttled.

https://www.o2.co.uk/help/pay-as-you-go/using-your-phone-abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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