Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! bypass web filter

i want to use a website called deviantart on my mobile data but 02 have blocked it.i have already tried changing my dns settings but that does not bypass the web filter.i have also tried using web proxies but they are all blocked!.i have also noticed...

Resolved! Phone unlock code request

Why would o2 be ignoring my requests for an unlock code for one of our phones? There's four o2 PAYG phones in our house and over a week ago I requested unlock codes for them, and within 12 hours I recieved 3 unlock codes, but no sign of the fourth. W...

Resolved! iPhone 8 PAYG Cannot Send SMS Messages?

I have an iPhone 8 on PAYG and cannot send text messages. I have tried dialling *#5005*7672# and get a message Error Performing Request, Unknown Error. I have tried dialling **5005*7672*+447802000432# and get the same error. I have tried putting the ...

Resolved! Cannot make calls

Topped up my phone before the expirey date for the bundle roll over. Yesterday I received a message saying the the bundle roll over was successful. I am able to use my 4G and send texts however whenever I try to make a call I am put through to the to...

Resolved! Pac Code

Hi I call 4445 becouse I need my Pac code but number is not correct 59129828 when I try transfer my number something is wrong webside need 9 number this is have only 8

New phone not showing on my O2 website

I had a Sony Xperia E5 phone and replaced it with a Sony Xperia L3 phone which I bought from O2 online three weeks ago (both on Classic PAYG). I phoned O2 to ask how to keep my phone number and was told to simply put the SIM card from my old phone in...

Resolved! can I lend a quid

how do in use lend a quid

Resolved! changing tariff%20payment%20date

when changing to a new tariff how can i make the start date today?

Resolved! FREE10 not working

Hi, I recently got the international pay as you go sim and topped up 11 pounds. However I'm unable to claim the extra free 10 pound credit. I've tried to send the text multiple times and it simply replies with the "we are processing" text, and then a...

Resolved! Choose who to connect to when Roaming

I am going on a Fred Olsen Cruise round Norway and my PAYG phone will have roaming disabled when on-board. When we dock and leave the boat, I can enable roaming as Norway has the same pricing as EU countries but how do I make sure my phone does not c...

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