Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 61530 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 31976 Views
  • 19 replies
  • 2 kudos

transferring number

hello, I recently got a pay as you go SIM card (£20 bundle). I requested a PAC code from my old network (giffgaff) and entered into the form to keep my old number and it said it'd take 24-48hrs to transfer and when it does to keep turning my phone on...

mojo1 by Level 1: Joiner
  • 1311 Views
  • 5 replies
  • 0 kudos

Resolved! Standard tarriff rate change for existing customers?

Asking as I manage my Mum's phone for her. She is/was on the 3p per min, 2p per text and 1p per Meg tariff but I notice these have now been revamped. If she tops up again will she be moved onto the 35p per min rates or can she remain on the existing ...

Anonymous by Not applicable
  • 2176 Views
  • 5 replies
  • 0 kudos

harassment text

I have been receiving harassment texts since Feb 2019.I was also receiving calls and emails but manage to block them all.I have contacted the company and asked them to stop,contacted Trading Standards and a regulater of financial companies.Made forma...

ML2 by Level 1: Joiner
  • 779 Views
  • 2 replies
  • 0 kudos

Resolved! Balance notification

How can i cancel by balance pop up that comes up after ive made a call or sent a text.

Hein by Level 1: Joiner
  • 1275 Views
  • 2 replies
  • 0 kudos

Resolved! Auto Top-up Immediately Takes Payment

After having some issues with my Auto Top-ups, I was able to add a new Auto Top-up to my account today, which is good. During the setup process, the website said something along the lines of "If you have chosen low-balance auto top-up, payment will b...

Daedalus by Level 1: Joiner
  • 915 Views
  • 3 replies
  • 0 kudos

Auto Top-up keeps rejecting my cards

I had Auto Top-up enabled on my account for a long time, and it has worked fine taking funds from my debit card when needed. But a few weeks ago, my card was kept by an ATM for unknown reasons, so my bank issued a new card with a different number. Na...

Daedalus by Level 1: Joiner
  • 2297 Views
  • 5 replies
  • 0 kudos

Resolved! Topping up

Hi there,I am from Australia. My partners sister lives in the uk and sourced us a SIM card with o2 for us to use during our European travels. I am attempting to top up and it won’t let me. I have tried using the website and following instructions on ...

Can receive but not send texts

Got started with a new Nokia 3310 3G today (Pay as you go). I have £15 on the account. I can make voice call and receive voice call; and I can receive text message (just got a test one from a friend on an iPhone). However I cannot send a text or repl...

MSC by Level 1: Joiner
  • 1116 Views
  • 2 replies
  • 0 kudos

Resolved! Unlimited data on pay as you go

Is there any plans for o2 to launch unlimited data for pay as you go customers? I use more than 100GB of data a month and I'm under 18 so I can't get a contract and no one else can do it for me

dlp81 by Level 1: Joiner
  • 1706 Views
  • 5 replies
  • 0 kudos