Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52640 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26576 Views
  • 19 replies
  • 2 kudos

Resolved! New phone

Dear retenton team, I have been with o2 for some time now, and am looking to upgrade my phone. I would like something like the Samsung galaxy s10, but have not found a plan that suits me yet, so looking for options. Looking forward to hear from you. ...

Resolved! top up

Your website will not let me top up. When I get to the when it says "enter card details" nothing happens R Williams (Mrs)

Resolved! Barred Phone

Hi. I.ve been lost one of my phone wich is iphone xr and the guys wich bared the phone they bared my both of phones , because i was at O2 shop and they call for me to see if my iphone 8 is barred and it was barred so can you check if is still barred ...

Cristina by Level 1: Joiner
  • 1065 Views
  • 3 replies
  • 0 kudos

Resolved! Data control

Is it possible to arrange for data access to be blocked once allowance is reached?

Lindap269 by Level 1: Joiner
  • 1703 Views
  • 5 replies
  • 0 kudos

Resolved! Cancel a network switch on classic payg

I asked a young relative who claimed to know about these things to get a pac to move an ee number to O2 but it looks as if they've arranged to move from O2 to ee by mistake. Is there a way to cancel a porting request once the online form has been sub...

Spen by Level 1: Joiner
  • 1649 Views
  • 6 replies
  • 0 kudos

Resolved! Missing o2 Rewards voucher

Hi! I cashed in £10 of my o2 Rewards balance for an Amazon gift voucher last Weds (10th) however i still haven't received the voucher. I was hoping that i would have it by this weekend as i wanted to put it towards a gift for my fiance I've been give...

Trying to get Balance by text

Hi,I am sending the word BALANCE to 20202 but recently I am getting no reply.I have tried several times today but nothing.I prefixed one of the messages with *0# and got a message back saying it has been delivered but still no balance text.Any ideas?

Anonymous by Not applicable
  • 3225 Views
  • 3 replies
  • 0 kudos

Double data promotion

I'm on the £30 big bundle and sent the 'double' text and got this reply...O2: Sorry. To take part in the double bundle offer, you'll need to change your tariff to one of our £10, £20 or £30 Big Bundles. Please note the £15 and £25 Big Bundles aren't ...