Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Snack 100MB Bolt-on

Hi,I'm on Classic PAYG, and data is charged at 1p/MB - so what's the point of the Snack 100MB bolt-on, costing £2, which works out as 2p/MB.

Resolved! Sim card

Does my pay as you go sim card expire if i dont top it up regularly.. would I lose my number? Thanks!!

Unable to send text messages

I have just inserted by new O2 SIM card, topped up with £10, and texted FREE10 to 21500 as per the email. However, the text doesn't send and I get a Not Delivered error (iPhone). Any ideas?

Resolved! Free10 not working

Hi,Have a new pay as you go sim but the free10 offer is not working, I get a message saying this is not for you. Can anyone help?

Resolved! Cash back

Hi guys!I've recently moved to another country, and I still have money on my account. Is there a way to have it back or not?Thanks for your help!Oxa

Resolved! Cancelling monthly payment

I ordered a new sim which has a different tariff to my old sim. However I lost it when I was moving back home and I'm still being charged for the sim even though I have not used it at all.

New SIM FREE10 - It looks like this offer isn't for you

I got my sim and topped up the middle of last week, and the message said something like 'We're on the case', but the 10 pound extra credit hasn't applied. I tried texting again and it says it looks like I've already received my free credit but it def...

Resolved! How does the 6 month rule work exactly?

So I know that if I don't use my phone for 6 months I'll lose my number on PAYG. Just wondering exactly what usage counts to keep it alive. I've seen the term "chargeable call" but I hardly ever make phone calls and have no idea when the last actual ...

Resolved! Unlocking from O2

A little over a month ago I purchased a Sony Experia from somebody who had owned it since new some 12 months or so ago, and I want to use a different network sim in it. I have followed instructions to set up a My O2 account using a PAYG card and foll...

Wrong phone

I had a really bad experience I’ve had, I bought a £20 Alcatel phone to pick up in store when I got home it had an iPhone XR in the bag I have phoned up o2 straight away in the mean time the store have sent me an email saying they were going to charg...

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