Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Debit card details

So I have an auto top-up and I need to change my debit card details, where can I do this on the 02 site?

Resolved! PAYG account

Hi, I am seeking some help with a problem I am having with my account on the O2 website. I have two Samsung mobile phones, both on Pay As You Go, only one of which shows up on my account on the website. I spent quite a while in the chat room, a week ...

Resolved! Unlock

How long does it usually take to get an unlock code ? Says within 7 days.

Resolved! Help with keeping phone number from expiring

Hi, Currently I am out of the country and will be out for quite some time and topped up my phone and wanted to make a call back to the UK so that the sim card won't expire. I topped it up with £10 and tried to make a call however, I got a text saying...

Resolved! 02825420312

Hi every1 i am getting calls from this number and they saying thats O2. i tried to look it up on google but found nothing. any1 know its this really O2?

Resolved! Constant call dropping with bubbles

I keep getting calls dropping half way through coupled with bubbling noises as if underwater, being going on for a few months? Signal strength is around -100dB o2 say there's a mast problem. . . . Anyone else had this?location is NN6 6AL

Sim network unlock pin help!!

I recently paid off my device and after being fed up with poor signal and rubbish customer service decided to move over to Ee.I phoned o2 and they said they would unlock it, blah blah blah.They sent me a 16 digit unlatching code however when I turn o...

Pay as you go

I've just brought a pay as you go sim for £10 and it's not working

Resolved! How do i find out why my credit is disappearing?

Credit disappearing My sim card only had it 1 week Topped up and credit disappeared never used it made no calls nothing hadn't even been to the store to get an E top up card This happened wth my old sim I unticked the box Data Roaming and this worked...

Resolved! Auto top up

Have been trying all week to set up "auto top up" on my phone. I log in to myO2 and choose "Low balance top up", fill in card details etc and even get a sucessful transaction message from my bank, but the get message on the page "error please try aga...

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