Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! changing tariff%20payment%20date

when changing to a new tariff how can i make the start date today?

Resolved! FREE10 not working

Hi, I recently got the international pay as you go sim and topped up 11 pounds. However I'm unable to claim the extra free 10 pound credit. I've tried to send the text multiple times and it simply replies with the "we are processing" text, and then a...

Resolved! Choose who to connect to when Roaming

I am going on a Fred Olsen Cruise round Norway and my PAYG phone will have roaming disabled when on-board. When we dock and leave the boat, I can enable roaming as Norway has the same pricing as EU countries but how do I make sure my phone does not c...

Resolved! Registering for Classic PAYG

I am helping a friend set up a new mobile and have been trying to order a classic payg sim for it as she would only be a light user and not require monthly top-ups. Despite sending THREE requests and receiving emails from o2 indicating the sim has be...

not receiving calls

I'm currently roaming but not receiving calls from the UK. Any Ideas?

Resolved! How to find out SIM card's expiry date

I got an O2 SIM card with an intention of porting my secondary mobile number to it and using it as a second line on a new iPhone in September 2019. I topped it up with £10 for half price at a newsagent using American Express Shop Small in December 20...

Resolved! O2 Top up

I have a seperate O2 telephone number that I use for my house alarm, please can you let me know how I can top up this account?Thanks

Resolved! moving from pay monthly to pay as you go, and keeping number

where can i find information on how to keep number when moving from pay monthly to pay as you go?

Unblock websites

i have just tried to get the adult content block removed by contacting customer services via live chat but they said they cannot remove it. How can I get it removed I do not have a credit card.

Resolved! Changing to pay as you go

Currently on a monthly plan but I am looking on moving to pay as you go as I don’t need a year long contract due to moving aboard next year. Can I do this and keep my SIM or will I need a new one? Monthly plan due to run out in June.

O2

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