Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! O2 Top up

I have a seperate O2 telephone number that I use for my house alarm, please can you let me know how I can top up this account?Thanks

Resolved! moving from pay monthly to pay as you go, and keeping number

where can i find information on how to keep number when moving from pay monthly to pay as you go?

Unblock websites

i have just tried to get the adult content block removed by contacting customer services via live chat but they said they cannot remove it. How can I get it removed I do not have a credit card.

Resolved! Changing to pay as you go

Currently on a monthly plan but I am looking on moving to pay as you go as I don’t need a year long contract due to moving aboard next year. Can I do this and keep my SIM or will I need a new one? Monthly plan due to run out in June.

Resolved! Missing credits in my account

Hey, I have tried to top-up today as it's the last day of my tariff bundle, but both website and phone top-up failed. I checked 12 hours ago and my credit was 9.xxGBP, but NOW when I check again it's 0.00GBP. I haven't made any paid calls or text any...

Resolved! bolt ons

Please can anyone explain why I can add a bolt on on MY O2 but cannot remove it without going through customer service?ThanksDiane

new phones

Hy dos,e anyone know how to change the info o2 has as i have a new phone and it still shows my old phone in the detail on my account.

Resolved! Old PAYG Go Go and Classic PAYG. What's the catch?

I just transferred from an old PAYG phone to a new iphone and the tariffs are very high compared to the Classic PAYG deal. I think I can move on to the Classic. Is there a catch as it seems like a no brainer not to.

Resolved! My phone won't give me option to lend £1

My phone won't give me option to lend £1

Resolved! ATM top-ups being discontinued?

I got a text off O2 saying that I won't be able to to top-up at my bank's ATM after May. So does that apply to all O2 Pay As You Go customers? Has anyone else got this message? Why are ATM top-ups being discontinued?

O2

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