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Pay as you go account about to be locked out. Not topped up often.

Alex3
Level 1: Joiner
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‎13-10-2019 21:18

‎13-10-2019 21:18

Pay as you go account about to be locked out. Not topped up often.

Code sent to my phone to continue account, but i can't see anywhere to enter it. 

I don't want my account to stop. What do i do?

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Cleoriff
Level 94: Supreme
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‎13-10-2019 21:24 - edited ‎13-10-2019 21:26

‎13-10-2019 21:24 - edited ‎13-10-2019 21:26

Hi @Alex3 

Give customer services a call on 4445 about your account.

Other advice on how to top up here Guide How to Top Up (PAYG) 

Best of luck and welcome to the forum

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
In response to Cleoriff
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‎13-10-2019 21:27

‎13-10-2019 21:27

@Alex3 

Just make a call or send a text and your account will stay active.

You need to do this at least once every 6 months.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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‎14-10-2019 14:40

‎14-10-2019 14:40

Hey @Alex3, how are you doing? Did the information above help you get this sorted? 

 

Let us know if you need any more help, and welcome to the commuunity :slight_smile:

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? :slight_smile:
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