This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

SIM card

Go to solution
Kasiits
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎14-10-2019 17:37

‎14-10-2019 17:37

I lost my phone with SIM card. Phoned and ordered a new SIM in the end of September, but still have not got it by now in the middle of October? live chat is always busy. Have been customer for more than 6 years.. what a disappoinment.

Message 1 of 4
577 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 150904 Posts
  • 646 Topics
  • 28755 Solutions
Registered:

‎14-10-2019 17:48

‎14-10-2019 17:48

@Kasiits 

Did you follow the help here? Guide: Lost or Stolen O2 Device? - How to Report it 

If so, chase it up with customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
572 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 150904 Posts
  • 646 Topics
  • 28755 Solutions
Registered:

‎14-10-2019 17:48

‎14-10-2019 17:48

@Kasiits 

Did you follow the help here? Guide: Lost or Stolen O2 Device? - How to Report it 

If so, chase it up with customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
573 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 95136 Posts
  • 611 Topics
  • 7113 Solutions
Registered:

‎14-10-2019 17:51

‎14-10-2019 17:51

Why on earth have you waited so long?

 

Try not to use live chat and give them a call straight away.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 4
568 Views
0 Kudos

Go to solution
Martin-O2
Former Staff
In response to jonsie
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎15-10-2019 12:39

‎15-10-2019 12:39

@Kasiits that is a long time to wait for a replacement sim! Follow the above advice and let us know if you need any help. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
signature

Message 4 of 4
520 Views
0 Kudos
Top Kudoed Authors
View all
Top