Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Pay as you go

I have recently purchased a Alcatel u3 phone all is fine except it keeps charging me for data use even though I have turned off location services and mobile dataany ideas

Resolved! Wanting to cancel my pay as you go to get a contract

I’m wanting to cancel my 12 month pay as you go sim to get a new contract but I don’t know how to do it.

Resolved! order

Hi, I ordered a sim card from your website on 24/04/19 and still have not recieved it a week later Please can you advise ASAp Thanks

Resolved! Payments

Having spent 10 minutes listening to recorded messages, just been cut off before being passed to an ACTUAL person to speak to. I've just checked my bank statement to find two lots of £20 have been taken from my account within a week and need to know ...

3,2,1 overcharges

Hi, 2 months ago I got CS to remove my 'your o2 numbers bolt on' as a light user the 3,2,1 tariff is cheaper for me. However since then on the majority of texts I send I get 22p deducted from my balance, not 2p. I noticed today after a 51 second phon...

Resolved! snack100

I am on Classic PAYG and for an upcoming trip within the EU I have added a snack100 bolt on. Since I also have existing PAYG credit, how do I make sure that any web/data use automatically deducts from the Bolt on, which expires in a month, and not fr...

Two numbers on One account

Hi I recently changed to O2 from EE, transferred my number over but I now have 2 numbers on the one account. I want to loose the old O2 number and keep my old number from EE what do I do please?

Resolved! How often do I need to top up to keep my PSYGo number?

How often do I need to top up to keep my PSYGo number?

Resolved! Texting international countries

I can't text family in the Republic of Ireland from Scotland on my iphone se. I have £10 credit on my phone but the text still won't send with wifi or not. I am a O2 pay as you go customer. Any ideas?

Resolved! test

Hello! My name is Kate.Im leaving the UK for 5 months. I dont want to cancel my tariff and get the new number when I'll be back and I also dont want to pay that much all these 5 months (because ill be out of country). Pay as you go? How does it work?...

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