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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 50850 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25530 Views
  • 19 replies
  • 2 kudos

Resolved! Web Topups Failed Although Credit Card Transaction Succeeded

Hello I just received an O2 Classic PAYG SIM, I tried to top it up using the web topup service, I tried £10 from one credit card the transaction seemed to go through OK but it then said there had been a problem on the web topup page, I thought it was...

valuecall by • Level 1: Joiner
  • 922 Views
  • 3 replies
  • 0 kudos

Resolved! How do I change my email address:

I have set up my O2 account using my current email address. Owing to a change of circumstances I now have a new email address and thus would like to dispose of the old address. Sadly I can find no facility to change it within my account. I have spoke...

Resolved! pay as you go

im on pay as you go had a balance of £10 on friday then noticed it had gone down by 20p to £9:80 when i hadnt used the phone then when i switched the phone of and switched on next day the balance went back to £10 i spoke to someone on live chat and t...

beatlemac by • Level 1: Joiner
  • 2132 Views
  • 9 replies
  • 0 kudos

Resolved! auto top up

Its took my couple of months to cancel automatic top up as i could never find it and then it kept saying incorrect email/password. Anyway finally found it and signed in etc but how am i not getting extras when i have topped up via voucher on 14th Feb...

stik by • Level 2: Apprentice
  • 1273 Views
  • 6 replies
  • 0 kudos

Resolved! Sim swap and tariff

Hi, I have recently got a new phone and need to change the sim in order for it to fit. I am aware that I can perform a sim swap to keep the same number. Will this also enable me to keep the same tariff that I am currently on?Thank you.

Professor by • Level 1: Joiner
  • 1317 Views
  • 4 replies
  • 0 kudos

Resolved! Network issues

As I am not a phone expert I am having trouble with my network. It's just saying no network registered. What does this mean? Thanks

Resolved! upgrading plan

Hi,I would like to upgrade to a diffrent pay as you go. I have my own O2 sim card and dont want to change my card with my current number etc. how do I do that? your sincerly sally100

sally100 by • Level 1: Joiner
  • 780 Views
  • 2 replies
  • 0 kudos

Resolved! PAYG in Singapore and Malaysia

Hi I wonder if someone can assist in a query I have, A family friend is hoping to go to the above two countries in the near future and still wants to be able to use their PAYG phone. If they do what type of charges are they likely to incur for text c...

Butch by • Level 1: Joiner
  • 1263 Views
  • 5 replies
  • 0 kudos

Resolved! Messages v Text

What is the differance between texts and messages? I have unlimited text's on my account yet I am charges for messages. Thanks for your help, Karl

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