Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Can't Get Visual Voicemail On Pay & Go iOS

I received a voicemail today and discovered I could no longer access the Visual Voicemail function. I recently switched from Pay Monthly to Pay & Go as I was out of contract. I've also recently updated to the latest iOS on my iPhone 5s.A support rep ...

Resolved! Switching to O2. Can't activate SIM?

I've received my PAYG SIM card and registered for an O2 account. Yet when I try to activate the card, which I'm told I do by topping up, it justs asks me to log back in again. When I do that, it takes me back to my account, and so it repeats. I've tr...

Resolved! what is wrong with the online payment

online payment system is not working, will it be fixed soon?

Resolved! Code to check new o2 sim number

How do I check my new 02 sim number.

Resolved! Activating SIM card

Hi there. I have just bought a PAYG which includes 5000 texts, 500 minutes of calls and 2048.0MB of data left. When I try make a call it says I have 0 balance.

Resolved! Snack 100MB Bolt-on

Hi,I'm on Classic PAYG, and data is charged at 1p/MB - so what's the point of the Snack 100MB bolt-on, costing £2, which works out as 2p/MB.

Resolved! Sim card

Does my pay as you go sim card expire if i dont top it up regularly.. would I lose my number? Thanks!!

Unable to send text messages

I have just inserted by new O2 SIM card, topped up with £10, and texted FREE10 to 21500 as per the email. However, the text doesn't send and I get a Not Delivered error (iPhone). Any ideas?

Resolved! Free10 not working

Hi,Have a new pay as you go sim but the free10 offer is not working, I get a message saying this is not for you. Can anyone help?

Resolved! Cash back

Hi guys!I've recently moved to another country, and I still have money on my account. Is there a way to have it back or not?Thanks for your help!Oxa

O2

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