Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! phone unlocking

Do o2 charge to unlock a phone? If yes then how much? How does it work?

Resolved! calling an 03457 number

I have a monthly contract for calls and texts only. This allows 1000 minutes worth of calls. If I called an 03457 number would this be taken off my allowance or is there an extra charge for calling such a number?

Resolved! Confirming how to keep my SIM alive as I live in the USA

Hi, I just switched to an 02 SIM for use in the UK (I'm an expat in the USA and visit every year once or twice). I understand that I have to do something chargeable every 6 months. My question is does it have to be a call or will a text suffice as th...

Resolved! blocking international nuisance calls

need help knowing if i can block international calls by using the country code?I keep repeatedly getting numerous calls daily from +232 which is Sierra Leone and it's becoming a nuisance.using Samsung J3thanks

Resolved! Can I use a BlackBerry PassportOne with a Pay as you go Contract ?

I have a monthly contact with O2 and use a BlackBerry PassportOne , I am changing my Phone and was wondering if my wife can use my old PassportOne with her " Pay as you go contract " I understand she will need to go to my local O2 store and have her ...

FREE10 not working!

Hi, From searching and reading past posts, I see that there was an issue with a batch of sims and the FREE10 offer. I thought this was fixed. However, I have just activated and topped up my sim today and upon texting FREE10 to 21500, it replied back ...

Balance

I have a balance of £5 yesterday and topped up for £10 just now, but why my balance is £14? The rollover date is 29th.

Auto topup shambles (again)

This morning my auto topup failed; the text I received said 'declined by bank'. Checked and sufficient funds are available. Logged in to MyO2 and Auto Topup has disappeared from all screens/tabs. All I see when I click 'Top Up' is a page where I choo...

Resolved! obstinate voicemail

On my wife's O2 mobile there is a voicemail that cannot be listened to and won't go away. How can she delete it?

Resolved! Texting International Number

I'm from the UK and have been trying to send a SMS message to a number from Dublin (they dont have imessage) but they will never send and it just says Not Delivered. I was able to receive texts from them but cant send anything back. I am on Pay as yo...

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