possible disconnection

[straggler100]

Hi,

I have a SIM on Classic PAYG and have just seen that if I don't top up every six months my number will be disconnected. Is this true? I thought I just had to use the phone every six months to keep it active.

I live abriad and use my O2 number when I return to the UK to visit (about once a year).

Thanks.

[MI5]

@straggler100 

You need to call or text at least once every 6 months and top up every 999 days. 

[straggler100]

Thank you. But where do you get this information? It says top up every 6 months or get disconnected on the applicable tariff page

[MI5]

Knowledge built up over the years. The website is wrong and has been reported many times.

[straggler100]

That sounds like it could be right - I'm sure I haven't topped up my phone for a long time but it still appears to work!

[MI5]

It will be fine as long as you do as advised above.

[TallTrees]

Hello @straggler100
It is working like that, my family have PAYGO very worried too sailed passed 6 months fine. Just remember to use text or call at least once 6 months. Best wishes and welcome to the o2 community forum