Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Swapping my number to new sim

I've been payasyougo for years with 02, my girlfriend has got me a contract phone with 02, she asked them to keep my old number but not to make the switch until Christmas. Low and behold my phone stopped working today. How long does it usually take f...

PAYGO sim number

Hi, i have got a PAYGO sim that i had in a spare phone. I forgot the number and pin code for the sim i set it up with, so its asking for a PUK code.There is a number on the sim which isnt the phone number, can anybody help me to recover the sims numb...

Triple data first month is not given

Today I have bought the pay as you go sim with 8gb of internet because of that triple offer. The staff told me that I will have 24gb this month but I only have 8gigs.Is there any way to fix it otherwise I will go to o2 branch I bought the sim from

Resolved! PAYG Classic T's&C's for a low user

The T&C's for PAYG Classic are contradictory in regard to very low use of a number.I have a second phone for emergency use for my wife (who doesn't like using a mobile) and have put a Classic SIM in it on the basis that no minimum top up is required,...

Resolved! How to top up with no handset?? This is driving me crazy O2...

I have had an extremely frustrating time trying to *give* money to 02. Situation is as follows: PAYG SIM installed in new electric gate mechanism (i.e. I don't have physical access to it)The SIM is a large size SIM and my mobiles all take Micro SIMs ...

Resolved! Credit from Carphone Warehosue

I paid £10 for just a simm card from Carphone Warehouse. Although the invoice shows £10 credit my account shows nil. How do I get it to credit my account? Thanks

Resolved! Husbands PAYG number used when his phone off

My husband has an O2 PAYG iPhone (my old 6s)-I'm on O2 tarrif. We had cause today to ring O2 CS because of a data message appearing in his phone and were told by the CS that his phone was used to make a call to a number we didn't recognised and which...

Resolved! O2 rewards

Hi guys.Do i get a text when its time or close to claiming or saving my o2 rewards.It says to claim or save by 31/12/2018

Resolved! Big Bundle

I purchased a big bundle for Data after getting the online advice from O2 that it could be occasional, and I wouldn't lose my existing family and friends bolt on. I didnt top up until it was due for my next family and friends, waiting til the big bun...

Resolved! Refund for PAYG Phone

Purchased a PAYG phone online to collect in store. Didn't receive any emails from O2 at all.Went into store after a week to cancel it and asked for a refund.Still no refund after initial purchase date of 30th November.Why is it taking so long?

O2

Forum Posts