Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Phone Unavailable

Hi, I'm trying to upgrade to the Huawei P30 Pro but it's telling me it's unavailable. There is an option to go for a 'Like New' version but that's actually MORE expensive! Does anyone know how often they restock? Thanks

Random call divert

I recently switched over from virgin to O2 and my calls are randomly sent straight to voicemail. The numbers arent blocked and voicemail is set to automatic if i dont answer. Switching the phone off and on again works for awhile and then it happens a...

Resolved! Cancelling auto top up

I am having a frustrating time trying to cancel my auto top up on my pay as you go account. I initially tried via My O2 and can find no links to do so, the FAQs say that you should be able to do this on My O2 but do not explain how. I have tried call...

Resolved! Has Classic Pay As You Go Sim been withdrawn?

Tried to buy a new Classic PAYG sim this afternoon and was told in the o2 shop that it is no longer available and the alternative is the BigBundle sim which seems to be significantly more expensive. I can't see anything about the withdrawal of the Cl...

Resolved! O2 classic payg

Do the O2 shops have the O2 classic payg sim cards or do you have to order them online only

Resolved! Data on my o2is wrong

Wrong model of phone on my 02

None of my credit cards work

Have tried all my credit cards and they don't workthoughts?can I get some credit on my number so I can start using data at leastcheersAlex

New micro sim

Need to exchange my old sim for a micro SIM as i have a new phone

Resolved! Scam text message

Does O2 send texts from 07562 001640? I received a text saying my latest bill couldn't be processed; but I'm PAYG. Thanks

Can't Top up new sim?!

Bought my mother in law a PAYG sim card for her new phone this afternoon. Set up an O2 account online for her, tried to top up on line and via 4444......nothing is working! This is worrying due to the fact she is only having this as a basic communica...

O2

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