Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
Hello Community, why can I not top up my Big Bundle 15? Can't do it by phone as it says I don't have enough credit .. when I have more than enough credit to cover it? Can't do it via My O2 and can't get hold of a on line Guru to help? Struggling. Man...
Am in the process of leaving one service provider to transfer to )2, and wanted to keep my existing number. Service now ended with other company but there's been a delay in the transfer. Tying to find out if there's an easier way of getting an update...
I moved overseas and want to keep my number so I went payg. I now find I am being billed £10 per month for recieving two texts per month with no option to change.How did this happen and why can't I change it to classic payg?
My neighbour asked me to buy a pay-as-you-go dongle for her laptop to use the internet. I found one on the O2 website 1 ZTE MF710M 3G Mobile Broadband Dongle Device with 3GB preloaded datasim £22.00 Now I am worried it might be linked to my account. ...
I'm on PAYG. I have just changed my Motorola G phone for a Doro. How do I change the details in "My Device" which is still showing details for the Motorola phone.
Hi - I've just upgraded from an iPhone 6 to an 11 and moved from Voda to O2. I completed a 'keep my number request last week and received a text saying it move yesterday. The number has gone from my old iPhone and if I ring it I get O2 voicemail so I...
I've bought a PAYG phone for emergencies. According to the O2 website, i can have unlimited minutes and unlimited texts (and no data - which is not necessary for me) for £5 per month. This is exactly why I bought a service from O2 How do I set up aut...
How on earth do I top up my elderly father's mobile phone. The online portal won't take any of our cards and I can't talk to anyone over the phone cos I can't be near him to the get the code they keep sending. He's 82.
Hi. I recently lost 59p off my balance. I don't think I have called or texted any non-bundle numbers. This is not very much money but I would like to know where it went. How can I view recent calls or texts made on my PAYG phone ? All I can find is h...
Hi there, I've just returned from Canada after being there for 6 months, and have misplaced my SIM. I cannot seem to order one online, as logging into my o2 online is requesting a code from my english SIM that I cannot produce. I am however logged in...
