Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 51298 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 25888 Views
  • 19 replies
  • 2 kudos

Resolved! Cancelling monthly payment

I ordered a new sim which has a different tariff to my old sim. However I lost it when I was moving back home and I'm still being charged for the sim even though I have not used it at all.

Krez by Level 1: Joiner
  • 782 Views
  • 2 replies
  • 0 kudos

New SIM FREE10 - It looks like this offer isn't for you

I got my sim and topped up the middle of last week, and the message said something like 'We're on the case', but the 10 pound extra credit hasn't applied. I tried texting again and it says it looks like I've already received my free credit but it def...

Jbrown80 by Level 1: Joiner
  • 609 Views
  • 2 replies
  • 0 kudos

Resolved! How does the 6 month rule work exactly?

So I know that if I don't use my phone for 6 months I'll lose my number on PAYG. Just wondering exactly what usage counts to keep it alive. I've seen the term "chargeable call" but I hardly ever make phone calls and have no idea when the last actual ...

namsupo by Level 1: Joiner
  • 4649 Views
  • 12 replies
  • 0 kudos

Resolved! Unlocking from O2

A little over a month ago I purchased a Sony Experia from somebody who had owned it since new some 12 months or so ago, and I want to use a different network sim in it. I have followed instructions to set up a My O2 account using a PAYG card and foll...

Piran by Level 2: Apprentice
  • 2979 Views
  • 17 replies
  • 0 kudos

Wrong phone

I had a really bad experience I’ve had, I bought a £20 Alcatel phone to pick up in store when I got home it had an iPhone XR in the bag I have phoned up o2 straight away in the mean time the store have sent me an email saying they were going to charg...

Amy5 by Level 1: Joiner
  • 2240 Views
  • 13 replies
  • 0 kudos

Resolved! PAC

Tried to send PAC to 65075 but failed to deliver.. try calling cust serv they say call failedChatted to an agent , they say unable to do via chat and to go to o2 app. Went to o2 appI can't find it !!! I'm about to loose it here !!!!

Eka-ka by Level 1: Joiner
  • 1112 Views
  • 3 replies
  • 0 kudos

Resolved! o2 sim%20swap%20no%20ne

Hi AllUpgraded my phone yesterday as wifes was sick lol I gave her mine it is galaxy s8, but she was a micro SIM so got nano SIM while at O2 I was told it usually takes 2 hours to swap over however it is still saying not registered on network been on...

philso by Level 1: Joiner
  • 885 Views
  • 4 replies
  • 0 kudos

auto top up

how do i stop o2  topping my ohone  up when i did not ask them

arthur by Level 1: Joiner
  • 606 Views
  • 3 replies
  • 0 kudos

Resolved! 03 rewards

Hello how do I cash in my o2 rewards? It says I have £16.50 how can I use it as it’s confusing me a little bit now