Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Can I use my current Sim Only Card in new Phone

Hi... I am looking at purchasing a new Samsung Galaxy A10 from O2. It,s currently priced at £149.If I purchase this phone on a Pay As You Go, am I able to transfer my current Sim into the new phone. I am very happy with my current Sim only deal and h...

Resolved! Voicemail

Hiya, how I can get rid off voicemail notifications every if I can’t even access my voicemail?

O2 claims I took some calls while being abroad and I did not

Hi,I am in Dominican Republic and I recently noticed I have been charged 8.90 for something. I contacted Customer Service over a chat and I was advised it’s for 3 incoming calls.The thing is, that all I have are 2 missed calls (duration 0:00) and I d...

Resolved! hi folks

Hi everybody,Montysmum here again, got the hang of topping up, sort of anyway, thanks to you all last month . However just one little query the answer to which is probably staring me in the face but i thought i'd just check anyway, seeing as you're a...

Resolved! Charity donation

Hi all,My mother in law made a donation to charity a few months ago via txt message. It was an appeal on TV. Since this the charity have taken £4 each month. She cannot remember which charity it was and does not have any of the txt messages they sent...

Resolved! Big Bundle Question?

Hello O2 community. I am currently on the £10 Big Bundle allowance on my O2 phone. My renewal date is in a few days, but the thing is, is that I still have loads of texts, call minutes and data on my phone. I was just wondering if I could use the rem...

Complaints

Hi I am getting no joy with your support team and i would like to speak to someone from the Fraud department. Thanks,Hinesh

Resolved! Blocked number

My l24 number has been blocked by you'd I want it unblocking

Resolved! Boostbox?

Does anyone know if it is possible to get a boostbox as a private PAYG customer? There seems to be some chat from over a year ago saying that O2 only sell them to business customers, which is frankly ludicrous and terrible customer service (and misse...

Resolved! Topping up with an international CC?

Hi, Can't get through the process as the billing address for the card doesn't cater for international CCs. I get an invalid post code.Card also didnt work over the phone. Help plz. Thanks.

O2

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