Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Help with ALCATEL onetouch A3 XL 9008X

Hi All Not sure if anyone can help or have simliar experience. I got given an ALCATEL onetouch A3 XL 9008X locked to Tesco mobile from my friend, I know Tesco does piggy back on O2 so assumed no issue when I put my O2 PAYG SIM in... wrong Ok it asked...

Resolved! Can I use my current Sim Only Card in new Phone

Hi... I am looking at purchasing a new Samsung Galaxy A10 from O2. It,s currently priced at £149.If I purchase this phone on a Pay As You Go, am I able to transfer my current Sim into the new phone. I am very happy with my current Sim only deal and h...

Resolved! Voicemail

Hiya, how I can get rid off voicemail notifications every if I can’t even access my voicemail?

O2 claims I took some calls while being abroad and I did not

Hi,I am in Dominican Republic and I recently noticed I have been charged 8.90 for something. I contacted Customer Service over a chat and I was advised it’s for 3 incoming calls.The thing is, that all I have are 2 missed calls (duration 0:00) and I d...

Resolved! hi folks

Hi everybody,Montysmum here again, got the hang of topping up, sort of anyway, thanks to you all last month . However just one little query the answer to which is probably staring me in the face but i thought i'd just check anyway, seeing as you're a...

Resolved! Charity donation

Hi all,My mother in law made a donation to charity a few months ago via txt message. It was an appeal on TV. Since this the charity have taken £4 each month. She cannot remember which charity it was and does not have any of the txt messages they sent...

Resolved! Big Bundle Question?

Hello O2 community. I am currently on the £10 Big Bundle allowance on my O2 phone. My renewal date is in a few days, but the thing is, is that I still have loads of texts, call minutes and data on my phone. I was just wondering if I could use the rem...

Complaints

Hi I am getting no joy with your support team and i would like to speak to someone from the Fraud department. Thanks,Hinesh

Resolved! Blocked number

My l24 number has been blocked by you'd I want it unblocking

Resolved! Boostbox?

Does anyone know if it is possible to get a boostbox as a private PAYG customer? There seems to be some chat from over a year ago saying that O2 only sell them to business customers, which is frankly ludicrous and terrible customer service (and misse...

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