Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

how to find phone number

how do i find out my number on o2 sim card - pay and go - with no credit

Update from standard sim

Update from standard sim to nano sim (Nokia 7.2) while retaining credit and phone number

Top up

My elderly dad is in hospital and as we are no longer able to visit him we have set him up with an iphone so we can Whatsapp videocall him. He won't be making any calls himself, it is just for him to receive them. I put an initial amount on the SIM a...

Top up Bolt on

Hello Community, why can I not top up my Big Bundle 15? Can't do it by phone as it says I don't have enough credit .. when I have more than enough credit to cover it? Can't do it via My O2 and can't get hold of a on line Guru to help? Struggling. Man...

delay in moving existing number with another provider over to new account with O2

Am in the process of leaving one service provider to transfer to )2, and wanted to keep my existing number. Service now ended with other company but there's been a delay in the transfer. Tying to find out if there's an easier way of getting an update...

why was I given such an expensive payg tariff and why can't I change it

I moved overseas and want to keep my number so I went payg. I now find I am being billed £10 per month for recieving two texts per month with no option to change.How did this happen and why can't I change it to classic payg?

laptop dongle

My neighbour asked me to buy a pay-as-you-go dongle for her laptop to use the internet. I found one on the O2 website 1 ZTE MF710M 3G Mobile Broadband Dongle Device with 3GB preloaded datasim £22.00 Now I am worried it might be linked to my account. ...

Resolved! Changed phone device

I'm on PAYG. I have just changed my Motorola G phone for a Doro. How do I change the details in "My Device" which is still showing details for the Motorola phone.

ported number not working

Hi - I've just upgraded from an iPhone 6 to an 11 and moved from Voda to O2. I completed a 'keep my number request last week and received a text saying it move yesterday. The number has gone from my old iPhone and if I ring it I get O2 voicemail so I...

Auto Top up at £5 - How?

I've bought a PAYG phone for emergencies. According to the O2 website, i can have unlimited minutes and unlimited texts (and no data - which is not necessary for me) for £5 per month. This is exactly why I bought a service from O2 How do I set up aut...

O2

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