on 26-11-2019 09:56
I thought prepay credit didn’t expire?
Solved! Go to Solution.
on 26-11-2019 10:11
on 26-11-2019 10:14
What tariff are you on? If it's Big Bundles you need to top up monthly https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If its Classic PAYG then you need to make a chargeable call or text every 6months and top up every 999 days
on 26-11-2019 10:27
Thanks for your reply. We’re both in the classic payg, no bundles or add-ons.
This is the first time I’ve seen it since we joined o2 3 years ago
O2 are looking to phase out the Classic PAYG. I have a feelling this may have something to do with that. They are looking to change everyone to Big Bundles. Our managers should have more information.
on 26-11-2019 13:59