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Level 1: Joiner
Posts: 4
Registered: ‎26-11-2019
Accepted Solution

Prepay Credit Expires?

Hi all. When I check my credit on the o2 app, it says “expires on 26 December” (Today is 26 Nov) My wife’s phone is showing the same.

I thought prepay credit didn’t expire?
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Level 3: Thinker
Posts: 25
Registered: ‎08-07-2019

Re: Prepay Credit Expires?

Just had a look on my back up phone if you go through the O2 app mine says my credit will expire on the 26th December, if I sign into my o2 on the Web using my mobile it just displays how much credit I have nothing about expiring hopefully someone can explain why the app says 1 thing and the Web says another
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Posts: 84,864
Topics: 716
Registered: ‎14-01-2013

Re: Prepay Credit Expires?

Hi @diablo30 

What tariff are you on? If it's Big Bundles you need to top up monthly https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

If its Classic PAYG then you need to make a chargeable call or text every 6months and top up every 999 days

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Posts: 84,864
Topics: 716
Registered: ‎14-01-2013

Re: Prepay Credit Expires?

@Pete58 

Sounds like a system glitch. I will mention it to our managers @Marjo @Martin-O2 ?

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Level 1: Joiner
Posts: 4
Registered: ‎26-11-2019

Re: Prepay Credit Expires?

Please do, thanks
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Level 1: Joiner
Posts: 4
Registered: ‎26-11-2019

Re: Prepay Credit Expires?

Thanks for your reply. We’re both in the classic payg, no bundles or add-ons.

This is the first time I’ve seen it since we joined o2 3 years ago
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Posts: 84,864
Topics: 716
Registered: ‎14-01-2013

Re: Prepay Credit Expires?


@diablo30 wrote:
Thanks for your reply. We’re both in the classic payg, no bundles or add-ons.

This is the first time I’ve seen it since we joined o2 3 years ago



@diablo30 

O2 are looking to phase out the Classic PAYG. I have a feelling this may have something to do with that. They are looking to change everyone to Big Bundles. Our managers should have more information.

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Level 3: Thinker
Posts: 25
Registered: ‎08-07-2019

Re: Prepay Credit Expires?

@Cleoriff
Im the same as @diablo30 classic payg no bundles or add on I hope its a glitch
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Level 3: Thinker
Posts: 25
Registered: ‎08-07-2019

Re: Prepay Credit Expires?

Asked my brother to have a look at his my o2 app and he has confirmed the same message on his phone expiry date 26th December for credit hopefully one of the manager/moderator can sort it out for us
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Posts: 84,864
Topics: 716
Registered: ‎14-01-2013

Re: Prepay Credit Expires?

Any news @Marjo @Martin-O2 ?

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