bad signals

[chantilou123]

In my area there is 5g.

But the signals is too much poor.

Thanks in advance

[madasaf1sh]

@chantilou123 

The best thing to do is to look at this page https://status.o2.co.uk 

And have a look at this guide Guide: How can I sort out my network issues? Guide: Is the network down for me or everyone? 

And report the issue on the o2 my network app

[MI5]

@chantilou123 

You can't get 5g on PAYG.

[chantilou123]

I am on pay monthly account.

Mistakenly I am mentioned there.

[MI5]

@chantilou123 

Use 4g anyway as it will probably be faster.

[chantilou123]

But my signal is poor that's why I come here for help.

But seems like no one can help me here.

[MI5]

No one here can fix the O2 network @chantilou123 

We can only advise you on how to try and improve it.

[chantilou123]

It's make some sense.

Tell me how can I fix it.

[MI5 · Accepted solution]

@chantilou123 

If it's data speed that is your issue, try stepping down to 4g and then 3g to see which performs best.

Also, certain times of the day are better than others, because data speed is determined by how many other people are also using data from the same mast as you at the same time.

[chantilou123]

Thankyou for your help.

It's working now.