on 10-09-2024 11:50
Solved! Go to Solution.
on 12-09-2024 10:29
on 12-09-2024 10:29
Thank you very much for that information. I did not realise that my photos were automatically being backed up to Google photos. That definitely explains where my credit has 'disappeared' to. I have now switched this option off. Many thanks again, you have been much more helpful than O2 support!
on 10-09-2024 12:07
You can request a SAR from O2 https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...
Your phone may have connected to data at some point which carries a cost of £7.20 per mb.
https://www.o2.co.uk/international/using-your-phone-abroad
Guide: How to find help & contact O2
on 10-09-2024 15:21
on 10-09-2024 15:21
I did not download any new apps whilst in the USA. So could an existing app have updated without me realising it, therefore using my credit?
I took a couple of photos on my phone, and showed some photos to a friend using Album. Surely that does not use up credit?
on 10-09-2024 15:34
Either is possible, especially if your photos uploaded to a cloud server.
on 11-09-2024 10:43
on 11-09-2024 10:43
I do not use the cloud, my photos stay on my phone as it is not my main camera.
It is a pity that there is not an option to reject updates to Apps if they use up credit whilst people are on holiday!
I have contacted O2 support regarding this issue, but no response as yet!
on 11-09-2024 14:49
Both Apple and Android phones upload photos by default to their respective clouds, so unless you have turned off the feature, they are using data to do so.
on 12-09-2024 10:29
on 12-09-2024 10:29
Thank you very much for that information. I did not realise that my photos were automatically being backed up to Google photos. That definitely explains where my credit has 'disappeared' to. I have now switched this option off. Many thanks again, you have been much more helpful than O2 support!
on 12-09-2024 11:04
You're welcome @emr54