Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Classic PAYG top-up drain

Did my first £10 top-up. First time I looked at the credit on-line it says £9.74. I far as I can tell I used the SIM in 2 devices 1st deviceReceived 2 txts 2nd deviceReceived 2 txtSent 3 txtSent 5KB data Not sure where 26p went! Is there a way to see...

Resolved! Classic PAYG SIM used for data charges

Classic PAYG data plan says "Your Top Up balance will be deducted after every 20MB block of data usage or if the data session is ended (whichever happens first). There is a minimum charge of 1p per data session. The cost of each data session is round...

Refurbished iphone

I have an iPhone 4 and would like to obtain a reasonably priced refurbished iPhone 6 or SE. Can any one point me in the right direction?jill

Resolved! Sim Cards

Hi can someone help please, if I order a new SIM from my O2 will it come with a new number? I want it for my son's phone but I don't want it to have my number, thanks

Resolved! Bolt on REMOVE

Hi. I would like to remove one of my bolts on but deleting option is not working.

Resolved! Lost Pay as you go number due to lack of use.

Due to lack of use my old payg phone has been disconnected from the network. How can I get it recconnected?

Resolved! Upgrade pay as you go phone and sim

I'm in the United States. I would like to upgrade my very old phone with standard sim card. How can I upgrade? How can I use my old number? Will they deliver it in my US address? If I authorise a friend to pick up for me what do we need? Please advic...

Resolved! Replacement sim

I have a new phone that requires a different sized sim. May I have a replacement please?

Resolved! Phone unlock codes...

I have requested and received an unlock code for my phone. It is only 8 digits long. I expected it to be longer and the number given does not work. Is 8 digits right? Tks.

Resolved! Disabled number

Sometime in the past month or so my sim has been disabled. I've had this number for over 10 years and have never had an issue until now. I'm guessing something changed when I had to get a micro-sim due to getting a new phone. I only found out that my...

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