Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Need help

I am pay as you go and i am wondering is there any way to retrieve your call log that was deleted so you can find the number you accidently lost

Resolved! bundle

will my bundle auto renew or do i need to buy again when previous one expired?

Resolved! bank card

just tried topping my phone up via web topup. but it says my 2 bank cards are not acceptable cards. ive used these same cards for last few years, ive had the same accounts for over 10 years and never had a problem. btw, the cards are barclays visa de...

Resolved! lost SIM. want to connect new SIM to my nuner. how?

l lost my SIM, and want to connect new SIM to my nuner. how can I do this please? is it possible to do inline from within my o2.co.uk account?

Resolved! texting from the uk to the eu

I am currently on o2 monthly big bundles, I only pay £10 a month for 1000 texts 250 minutes and 500mb of data. but I never use up my text and have rarely used my talk credit. can I text a person in europe under this plan? will it use up my text allow...

Resolved! Borrow minutes

I'm looking to borrow minutes as I can't top up till tomorrow

Resolved! Haven't Recieved Text When I Get Extra Credit For December's Outage

Hi am waiting to top up but haven't recieved text saying i will get extra credit for december's outage.

GPRS Timeout

I've had problems using a SIM on the EE network and GPRS. Will no data flowing the network seems to close the connection about every 10min. The battery operated tracker I'm using the SIM in then restores the connection and sends some data and, more i...

Resolved! Classic PAYG top-up drain

Did my first £10 top-up. First time I looked at the credit on-line it says £9.74. I far as I can tell I used the SIM in 2 devices 1st deviceReceived 2 txts 2nd deviceReceived 2 txtSent 3 txtSent 5KB data Not sure where 26p went! Is there a way to see...

Resolved! Classic PAYG SIM used for data charges

Classic PAYG data plan says "Your Top Up balance will be deducted after every 20MB block of data usage or if the data session is ended (whichever happens first). There is a minimum charge of 1p per data session. The cost of each data session is round...

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