Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Charity donation

Hi all,My mother in law made a donation to charity a few months ago via txt message. It was an appeal on TV. Since this the charity have taken £4 each month. She cannot remember which charity it was and does not have any of the txt messages they sent...

Resolved! Big Bundle Question?

Hello O2 community. I am currently on the £10 Big Bundle allowance on my O2 phone. My renewal date is in a few days, but the thing is, is that I still have loads of texts, call minutes and data on my phone. I was just wondering if I could use the rem...

Complaints

Hi I am getting no joy with your support team and i would like to speak to someone from the Fraud department. Thanks,Hinesh

Resolved! Blocked number

My l24 number has been blocked by you'd I want it unblocking

Resolved! Boostbox?

Does anyone know if it is possible to get a boostbox as a private PAYG customer? There seems to be some chat from over a year ago saying that O2 only sell them to business customers, which is frankly ludicrous and terrible customer service (and misse...

Resolved! Topping up with an international CC?

Hi, Can't get through the process as the billing address for the card doesn't cater for international CCs. I get an invalid post code.Card also didnt work over the phone. Help plz. Thanks.

Resolved! Pay As You Go Snack 100 Minutes Bolt

I have free o2 to o2 calls but need extra mins to call a giff gaff number, if I buy the 100 mins bolt on and ring someone on o2 while its active will it use my bolt on mins

Resolved! Can't Get Visual Voicemail On Pay & Go iOS

I received a voicemail today and discovered I could no longer access the Visual Voicemail function. I recently switched from Pay Monthly to Pay & Go as I was out of contract. I've also recently updated to the latest iOS on my iPhone 5s.A support rep ...

Resolved! Switching to O2. Can't activate SIM?

I've received my PAYG SIM card and registered for an O2 account. Yet when I try to activate the card, which I'm told I do by topping up, it justs asks me to log back in again. When I do that, it takes me back to my account, and so it repeats. I've tr...

Resolved! what is wrong with the online payment

online payment system is not working, will it be fixed soon?

O2

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