About NFH

NFH · 08-06-2020

Why does O2 treat its prepaid customers as second class customers by deliberately denying them network functionality or by implementing network functionality later for prepaid customers than for postpaid customers?Wifi calling4G callingeSIM (discusse...

NFH · 25-02-2020

Yesterday I saw prepaid SIM cards on sale next to sushi in a Co-op supermarket. The O2 SIM cards are branded "Your Classic Pay As You Go sim" and state "3p a minute", "2p a text" and "1p a MB" on the packaging. These SIM cards have expiry dates print...

NFH · 06-06-2019

I got an O2 SIM card with an intention of porting my secondary mobile number to it and using it as a second line on a new iPhone in September 2019. I topped it up with £10 for half price at a newsagent using American Express Shop Small in December 20...

NFH · 21-08-2017

My girlfriend had a bad experience with O2 customer services last week, and as a consequence, she will port her number away as soon as the 12-month minimum contract term finishes in early October, despite having been an O2 customer for almost 10 year...

NFH · 01-10-2023

@madasaf1sh I am patiently waiting to port my secondary UK number to my existing O2 Classic PAYG line, on which I have quite a decent amount of credit. I can't do this until O2 supports eSIM on PAYG, because iPhones have one physical SIM slot and one...

NFH · 01-10-2023

@madasaf1shYou are mistaken. An FAQ is not exempt from the provisions of the Consumer Protection from Unfair Trading Regulations 2008. Furthermore Section 50 of the Consumer RIghts Act 2015 causes anything said or written to the consumer (which inclu...

NFH · 01-10-2023

It's 3½ years since O2 started misleading customers at https://www.o2.co.uk/help/device-and-sim-support/esim that "We’re not currently offering esim to our Pay As You Go customers. We’re working on this and it won’t be long before we can offer esims ...

NFH · 12-09-2022

@Chris_K wrote:We’re continuing to work on our Pay As You Go eSIM product, but don’t worry, we can get you up and running on one of our 30 day eSIM products for the time being, for you or any other inbound roaming customer with an eSIM only device. T...

NFH · 08-09-2022

@madasaf1sh wrote:@NFH o2 dont have to offer them, and have made a business decision not to offer them, as it probably isn't worth the investment....My point is not whether or not O2 has to offer eSIM, but that O2 said at least 2½ years ago that it w...

O2

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Prepaid customers treated as 2nd class customers through denied functionality

Still possible to connect to Classic PAYG (3p/min, 2p/text, 1p/MB) tariff

How to find out SIM card's expiry date

Terrible customer service outsourced to Capita

Re: eSIM - Now available on O2

Re: eSIM - Now available on O2

Re: eSIM - Now available on O2

Re: eSIM - Now available on O2

Re: eSIM - Now available on O2