About NFH

NFH · 08-06-2020

Why does O2 treat its prepaid customers as second class customers by deliberately denying them network functionality or by implementing network functionality later for prepaid customers than for postpaid customers?Wifi calling4G callingeSIM (discusse...

NFH · 25-02-2020

Yesterday I saw prepaid SIM cards on sale next to sushi in a Co-op supermarket. The O2 SIM cards are branded "Your Classic Pay As You Go sim" and state "3p a minute", "2p a text" and "1p a MB" on the packaging. These SIM cards have expiry dates print...

NFH · 06-06-2019

I got an O2 SIM card with an intention of porting my secondary mobile number to it and using it as a second line on a new iPhone in September 2019. I topped it up with £10 for half price at a newsagent using American Express Shop Small in December 20...

NFH · 21-08-2017

My girlfriend had a bad experience with O2 customer services last week, and as a consequence, she will port her number away as soon as the 12-month minimum contract term finishes in early October, despite having been an O2 customer for almost 10 year...

NFH · 27-09-2021

@madasaf1sh wrote: I think its as simple as there is no appetite for one across consumers, as most people with PAYG dont have phones that support esimThat doesn't explain why O2 promised eSIM for PAYG in February 2020, then failed to deliver, and is ...

NFH · 27-09-2021

O2 wrote as early as 2nd February 2020: "We’re not currently offering eSIM to our Pay As You Go customers. We’re working on this and it won’t be long before we can offer eSIMs to all our customers with compatible phones." It's now 18 months later, an...

NFH · 04-02-2021

@Chris_K wrote:Unfortunately the capability for Wifi Calling on O2 Pay As You Go isn't there at present.Thanks @Chris_K, but what is the technical reason behind this? Did O2 mistakenly make an architectural decision many years ago which now prevents ...

NFH · 04-02-2021

It's almost 8 years since O2 launched TU Go, an app-based predecessor of wifi calling, which was similarly denied to PAYG customers. Does anyone know why, 8 years later, O2 customers still cannot receive calls on their mobile numbers via wifi? What i...

NFH · 24-11-2020

At https://www.o2.co.uk/help/phones-sims-and-devices/esim O2 stated:From 2nd February to 24th September 2020 “We’re not currently offering eSIM to our Pay As You Go customers. We’re working on this and it won’t be long before we can offer eSIMs to al...

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Prepaid customers treated as 2nd class customers through denied functionality

Still possible to connect to Classic PAYG (3p/min, 2p/text, 1p/MB) tariff

How to find out SIM card's expiry date

Terrible customer service outsourced to Capita

Re: eSIM - Now available on O2

Re: eSIM - Now available on O2

Re: Prepaid customers treated as 2nd class customers through denied functionality

Re: Prepaid customers treated as 2nd class customers through denied functionality

Re: eSIM - Now available on O2