Prepay Credit Expires?

[diablo30]

Hi all. When I check my credit on the o2 app, it says “expires on 26 December” (Today is 26 Nov) My wife’s phone is showing the same.

I thought prepay credit didn’t expire?

[Cleoriff]

Oh great news. I did say in my 2nd post it may be a technical glitch. I'm pleased that's all it is. Thanks @Martin-O2 

[Martin-O2]

No worries guys! Happy we could get this one sorted out so quickly. 

[somebody]

Sorry for flogging a dead horse, but the Classic PAYG info says:

"Classic Pay As You Go

When you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.

If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number."

Are you still sure this is just a computer glitch?

[jonsie]

Yes, no need to top up or add a bolt on every 6 month. Top up every 999 days and keep the 

sim active by making a call or sending a text once in every 6 month period.

[MI5]

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@somebody wrote:

Sorry for flogging a dead horse, but the Classic PAYG info says:

"Classic Pay As You Go

When you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.

If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number."

Are you still sure this is just a computer glitch?

---

The wording on the website is deliberate but incorrect.

The computer glitch relates to an expiry date for credit.

[Cleoriff]

Regardless, the business about the bolt on is blatantly untrue an needs changing. However as it's been like that for years and they are no longer offering Classic PAYG to customers wishing to switch to it, I doubt anything will be altered on the website.

[Pete58]

Hooray finally the computer glitch has been sorted out after getting a update for the my o2 app it doesn't say now when the credit will run out

[jonsie]

That's great news @Pete58 thanks for the update.