Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Sim Only on the Asus ROG II Phone

I am due to upgrade my phone but looking for a phone outside of the usual iphone/Samsung devices. I am looking for the Asus ROG Phone II and just wondering if any one has this device on 02 Sim Only? Thanks!James

My pay as you go top up was registered and then removed

Am a vulnerable aged person who registered a £10 to up bought for me as a voucher in a shop. I registered it correctly and was notified it was done. A short time later I noticed it had disappeared and was back to my old balance. Have tried various nu...

PAC Code

I was on a monthly contract of £92 for 2 years and just finished my contract in March and O2 moved me into Pay as you go customer. Now I want a PAC code to transfer my number to different provider but from last 2 days I can’t get anything I have trie...

How long are 'Keep My Number' requests currently taking?

I currently on O2 PAYG however upgraded to O2 Pay Monthly Sim Only contract online on 22nd March - received my new sim card in the mail on 25th March. I have submitted the Keep My Number form twice now - first on 23rd, second on 26th - but nothing ha...

Resolved! Transferring credit

Some friends have decided to go from using an o2 phone each to using just 1 phone. Can they transfer the remaining credit from the phone that's not going to be used to the one that is? Thanks

PAYG Online top up

Hi, I just set up an account for my mother in law to top up her PAYG phone. I topped up £10 and had a receipt saying such but this has not been added to her credit. Is there a delay in the credit being added?Thanks

Change my data bundle date

Data bundle finished. I topped up and purchased another bundle, I then applied it through your automated phone line because when I dialed 4445 there was no customer service. Now I have received a text to say the bundle will not be activated till 25th...

Managing PAYG SIM in trail camera

I am using a PAYG SIM in a trail camera. How do I manage it without removing it and putting it in a phone? Logging on to My O2, it wants to send a security code to the SIM. Again, I cant read this without moving the SIM to a phone.

Resolved! Can't Pay Pay & Go Bill (Corona Virus)

I can't get to the co-op in our village to top up as I am in isolation. I have tried calling 3 times now and every time it said you call can't be answered and hung up. I have also tried live chat on My O2 but that just said it was closed. My plan has...

O2 SIM bought from Carphone warehouse with £20 top up and 50 GB data

I bought O2 SIM pay as you go from Carphone warehouse with £20 top up that included 50 GB data...but the SIM cannot be activated....I tried calling O2 and Carphone warehouse but no one is there to speak to. The data was preloaded when I bought the SI...

O2

Forum Posts