Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! O2 pay as you go agents.

During this global pandemic,I am being quarantined and i cannot go out to buy o2 top up vouchers and i dont have a credit card, debit card or paypal that is qualifyed to pay for o2 bill. My data is running really low and i do not have any WIFI or any...

Email customer services

Hello does anybody have the email for o2 customer services?

online device%20details%20incorrect

I have two payg numbers with O2 and an online account with them. I recently bought a alcatel phone (from the O2 shop) and asked them to replace the nokia in the online account with the new alcatel. Instead my Samsung GT - 19300 was taken off the onli...

Bundle charged but not fulfilled

I have just returned to the country and needed to top up my phone as I haven't used it in a few months. I added £28 to my balance and changed my tariff to the the £20 big bundle. Once I had done this, I was then charged for a £15 bundle (what I had p...

Charged for premium texts received - I have not signed up to anything!

I have two additional charges of £3.25 each on my bill this month. They are for premium rate messages which I did not sign up for. I since deleted the texts as I have no storage space on my phone. I have blocked the number on my phone now - will this...

Disney +

Hi, I'm keen to get the Disney + extra as it says free for the first 6 months however when I try to add it says its £5.99 pm but you get £2 off your bill. Are you able to have it free for 6 months or was it just click bait?

Big bundle

I’m having a issue here and cannot contact o2 to helpI ran out of data on big bundle30I am trying to renew my big bundle so I will have a new Anniversary dateI topped up £30 last night and can’t restart my big bundle but already o2 have taken £2 off ...

Pas an go

I’ve used up my data on big bundle 30 and want to restart it early, anyone know how I can do this?

Resolved! Took money but didnt get any confirmation

Yesterday i brouth a new sony experia L online, it took my money but after i haven't received any confirmation email. And when i log in to my o2, it dosent show anything. It says you dont have any product or service. If anyone had the same problem pl...

Cannot Top up - failed port?

Hi,I ported out from 3 today. Just before 12:00 this lunchtime my three SIM was disconnected and I duly replaced it with my O2 SIM.Full Signal, phone receives calls fine on the number I want to keep but if phone switched off caller is not diverted to...

O2

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