Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Can I buy a pay-as-you-go phone and use current SIM?

Hi Does any one know if I can buy a refurbished phone from the 02 shop without having to buy a pay-as-you go SIM deal?I want to transfer my 02 SIM card to the replacement phone. The shop seems to tie me into buying another pay-as-you-go SIM deal?It's...

Some one-time free data fromO2 to pay as you go SIMs

Hello everybody, I am currently in quaranteine as I have just landed in the UK 3days ago from Hong Kong and I I am using my O2 Sim that I was using before I went to Hong Kong, the SIM was last used three and half months ago before i flew to Hong Kong...

Resolved! pac code

hi ive asked for my pac code since friday - unable to get through to anyone unless you want to purchse a new contract! i sent the word pac to 65075 but have heard nothing - any help appreciated

Giffgaff

I am on giffgaff and I was just wondering if I just got a 02 voucher for my giffgaff fone would that work

Complaint

Resolved! Data rollover

HiI had 10GB that I didn’t use up last month so I switched to the £10 bundle but my data hasn’t rolled over and no one is answering my call idk what to do

Stop auto top up

Hey, I want to stop auto top up, but i can fund it online from O2 website and I tried call 4445 but it is not possible either. What I can I do? Thank you for your anwers

Message fromO2 and paying for data

I had a message from O2 saying I last topped up in a store. I did not, the nearest store is 45 miles away.I topped up this morning but I have just received a message saying I have been charged for data and will be again tomorrow.

Ask about recovery old phone number

Hello i have a question, is it possible to recover my old phone number?My old phone number is [personal details removed]Best regards, Kamil Pajak

Resolved! require nano sim

I am an o2 payg customer, sim i have at present is standard size and i need a nano sim as i have got a new phone.Tried to get through to customer service but seem impossible at this time, probably lack of staff due to covid. Shops are also closed.can...

O2

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