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Prepay Credit Expires?
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on 26-11-2019 09:56
I thought prepay credit didn’t expire?
Solved! Go to Solution.
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on 26-11-2019 10:11
Re: Prepay Credit Expires?
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on 26-11-2019 10:14
Hi @diablo30
What tariff are you on? If it's Big Bundles you need to top up monthly https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If its Classic PAYG then you need to make a chargeable call or text every 6months and top up every 999 days
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on 26-11-2019 10:16
Sounds like a system glitch. I will mention it to our managers @Marjo @Martin-O2 ?
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on 26-11-2019 10:22
Re: Prepay Credit Expires?
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on 26-11-2019 10:23
This is the first time I’ve seen it since we joined o2 3 years ago
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on 26-11-2019 10:27
@diablo30 wrote:
Thanks for your reply. We’re both in the classic payg, no bundles or add-ons.
This is the first time I’ve seen it since we joined o2 3 years ago
O2 are looking to phase out the Classic PAYG. I have a feelling this may have something to do with that. They are looking to change everyone to Big Bundles. Our managers should have more information.
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on 26-11-2019 10:28
Re: Prepay Credit Expires?
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on 26-11-2019 13:59
Re: Prepay Credit Expires?
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on 26-11-2019 14:04
Any news @Marjo @Martin-O2 ?