Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Highlighted
Level 47: Going Places
Posts: 5,937
Registered: ‎26-03-2014

Re: PAYG phone unlocking charges

o2 used to operate a policy that some newly released phones would not be unlocked until a certain period of time had passed.
The example is that new iPhones were not allowed to be unlocked until they had been released for 6 months.
What @Martin-O2 means is that now phones are able to be unlocked as soon as you get them (if they are locked).
I would get in touch with customer services and ask them to provide the unlocking details you need.
Out of interest, what phone are you trying to unlock?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Community Manager
Posts: 7,146
Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

@MI5 you should be good to go! Drop me a PM when you're done. smiling

 

@Cleoriff@gmarkj Yes it seems like not bothering to lock handsets at all would make sense but there may be a technical or other reason this is not being adopted. I'll see what I can find out. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 90,054
Topics: 745
Registered: ‎14-01-2013

Re: PAYG phone unlocking charges

[ Edited ]

@Martin-O2 wrote:

 

 

@Cleoriff@gmarkj Yes it seems like not bothering to lock handsets at all would make sense but there may be a technical or other reason this is not being adopted. I'll see what I can find out. wink


If Three can sell unlocked handsets @Martin-O2, then it should be easy enough for O2 to do ....Smiley Wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Community Manager
Posts: 7,146
Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

@Cleoriff It certainly can't hurt to ask the question! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: PAYG phone unlocking charges


@Martin-O2 wrote:

@MI5 you should be good to go! Drop me a PM when you're done. smiling


All done mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,146
Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

Awesome thanks @MI5

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 80,570
Topics: 573
Solutions: 3,883
Registered: ‎04-01-2009

Re: PAYG phone unlocking charges


@AK04 wrote:

I am still unclear, what does previously selected devices mean?  It is still asking me to pay £15, how do I get my phone unlocked for free?  


Can you possibly assist with this @Martin-O2 or does @AK04 need to call customer service for free unlocking. Seems strange that this new policy is not adopted on the web or through My O2 yet.

Highlighted
Community Manager
Posts: 7,146
Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

Thanks @jonsie

 

@Nick9 Are you seeing this in your My O2? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: PAYG phone unlocking charges

@Martin-O2 it is still showing in my o2 just checked can do screen grab if required 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎12-10-2017

Re: PAYG phone unlocking charges

Just contacted live chat and although they could not resolve now as it is past 10pm, they confirmed this would be free and the website was being updated but if I contact them again tomorrow between 8am-10pm they will sort this for me.