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Posts: 63,721
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Re: PAYG phone unlocking charges

Good luck @AK04 but I would suggest calling rather than using live chat.

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Posts: 5,178
Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

A screen grab would be helpful @adamtemp64 thanks! I'm sure that it will be updated soon but I'll give the guys a nudge. 

 

@AK04 Sounds like customer services have this handled but please let us know if you need any further assistance. 

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Posts: 16,379
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Registered: ‎13-08-2008

Re: PAYG phone unlocking charges

@Martin-O2 Sunday morning 5DCF5F92-D667-4D5D-AA20-8F5D9C28C469.png

iPhone xs 256gb on 20gb tariff o2 open discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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Posts: 63,003
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Registered: ‎14-01-2013

Re: PAYG phone unlocking charges

So the information they are giving is still incorrect @adamtemp64

It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. Smiley Sad

*The Game Is On*


Posts: 63,721
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Registered: ‎04-01-2009

Re: PAYG phone unlocking charges


@Cleoriff wrote:

So the information they are giving is still incorrect @adamtemp64

It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. Smiley Sad


If they make a business decision then all channels of communication should be updated at the same time.

Posts: 16,379
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Registered: ‎13-08-2008

Re: PAYG phone unlocking charges

Not sure if the phone is even locked it was the free Doro i got lol 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 63,003
Topics: 650
Registered: ‎14-01-2013

Re: PAYG phone unlocking charges


@adamtemp64 wrote:

Not sure if the phone is even locked it was the free Doro i got lol 


Now you tell us joy

*The Game Is On*


Posts: 16,379
Topics: 290
Kudos: 1,835
Ideas: 6
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Registered: ‎13-08-2008

Re: PAYG phone unlocking charges

@Cleoriff Only testing for the thread lol 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 63,721
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: PAYG phone unlocking charges

I must try my free Doro when I get home 😁

Community Manager
Posts: 5,178
Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

Great thanks @adamtemp64. I'll pass this on to the team and let you all know when I have any further info. 

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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