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Posts: 63,184
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Registered: ‎04-01-2009

Re: PAYG phone unlocking charges

Good luck @AK04 but I would suggest calling rather than using live chat.

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Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

A screen grab would be helpful @adamtemp64 thanks! I'm sure that it will be updated soon but I'll give the guys a nudge. 

 

@AK04 Sounds like customer services have this handled but please let us know if you need any further assistance. 


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Posts: 16,322
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Registered: ‎13-08-2008

Re: PAYG phone unlocking charges

@Martin-O2 Sunday morning 5DCF5F92-D667-4D5D-AA20-8F5D9C28C469.png

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Posts: 60,527
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Registered: ‎14-01-2013

Re: PAYG phone unlocking charges

So the information they are giving is still incorrect @adamtemp64

It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. Smiley Sad

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Posts: 63,184
Topics: 526
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Registered: ‎04-01-2009

Re: PAYG phone unlocking charges


@Cleoriff wrote:

So the information they are giving is still incorrect @adamtemp64

It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. Smiley Sad


If they make a business decision then all channels of communication should be updated at the same time.

Posts: 16,322
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Registered: ‎13-08-2008

Re: PAYG phone unlocking charges

Not sure if the phone is even locked it was the free Doro i got lol 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 60,527
Topics: 642
Registered: ‎14-01-2013

Re: PAYG phone unlocking charges


@adamtemp64 wrote:

Not sure if the phone is even locked it was the free Doro i got lol 


Now you tell us joy

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Posts: 16,322
Topics: 289
Kudos: 1,812
Ideas: 6
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Registered: ‎13-08-2008

Re: PAYG phone unlocking charges

@Cleoriff Only testing for the thread lol 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 63,184
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: PAYG phone unlocking charges

I must try my free Doro when I get home 😁

Community Manager
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Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

Great thanks @adamtemp64. I'll pass this on to the team and let you all know when I have any further info. 


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