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Posts: 65,945
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Re: PAYG phone unlocking charges

Good luck @AK04 but I would suggest calling rather than using live chat.

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Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

A screen grab would be helpful @adamtemp64 thanks! I'm sure that it will be updated soon but I'll give the guys a nudge. 

 

@AK04 Sounds like customer services have this handled but please let us know if you need any further assistance. 

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Posts: 16,385
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Registered: ‎13-08-2008

Re: PAYG phone unlocking charges

@Martin-O2 Sunday morning 5DCF5F92-D667-4D5D-AA20-8F5D9C28C469.png

iPhone xs 256gb on 20gb tariff o2 open discount
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Posts: 66,796
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Registered: ‎14-01-2013

Re: PAYG phone unlocking charges

So the information they are giving is still incorrect @adamtemp64

It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. Smiley Sad

*The Game Is On*


Posts: 65,945
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Registered: ‎04-01-2009

Re: PAYG phone unlocking charges


@Cleoriff wrote:

So the information they are giving is still incorrect @adamtemp64

It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. Smiley Sad


If they make a business decision then all channels of communication should be updated at the same time.

Posts: 16,385
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Registered: ‎13-08-2008

Re: PAYG phone unlocking charges

Not sure if the phone is even locked it was the free Doro i got lol 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 66,796
Topics: 661
Registered: ‎14-01-2013

Re: PAYG phone unlocking charges


@adamtemp64 wrote:

Not sure if the phone is even locked it was the free Doro i got lol 


Now you tell us joy

*The Game Is On*


Posts: 16,385
Topics: 292
Kudos: 1,838
Ideas: 6
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Registered: ‎13-08-2008

Re: PAYG phone unlocking charges

@Cleoriff Only testing for the thread lol 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 65,945
Topics: 539
Solutions: 3,338
Registered: ‎04-01-2009

Re: PAYG phone unlocking charges

I must try my free Doro when I get home 😁

Community Manager
Posts: 5,422
Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

Great thanks @adamtemp64. I'll pass this on to the team and let you all know when I have any further info. 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 10-16 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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