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done the upgrade its been 2 months dhl lost my phone o2 is unable to help and charging me on top

kamaldeep1
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Ive done the upgrade and paid for the old device its been a 2 months . tracking oreder and confimation came . dhl lost my parcel o2 unable to hlep me with this .past 3 months like a fool im waiting on top they charging me for handset which i never recieve 

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MI5
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@kamaldeep1 

O2 must help.

It is their responsibility to get the phone to you.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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kamaldeep1
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Still there’s no reply from o2 . It’s a shame 

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Enlli
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Sorry to hear that @kamaldeep1 

We can't do anything here 

As this seems to be a consumer issue maybe it's time to contact Trading Standards

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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