Payment issues

[DJVC0034]

I have been trying to pay the outstanding amount for my iPad device. I tried 2 cards via customer services but each time the payment failed. There are no issues with my bank and they never declined the payment. There is obviously some sort of block on my O2 account that prevents payments because the same thing happened when I recently tried to upgrade and clear an outstanding amount. Although I was able to pay most of it to reduce the months left to pay and the final payment went out via direct debit. I’m unable to even do this now. The customer services person was most unhelpful and suggested I go into store but surely I will have the same problem if the issue is obviously with my 02 account. Has anyone else had a similar problem and resolved it. It’s very frustrating. 

[MI5]

@DJVC0034 

It's a common issue that has been ongoing for years.

Check your address with O2 exactly matches your card address.

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm