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Community Manager
Posts: 6,078
Registered: ‎18-02-2016

Re: PAYG phone unlocking charges

Hey everyone, 

 

Thanks again for spotting and highlighting this. As you may have guessed, the page in My O2 is indeed incorrect – it should be displaying the new information you can see from this URL. We have raised this to the My O2 team who are now aware of this and will be working on implementing an update for the app to resolve this and display the correct information. Due to the timescales involved for making such changes, this unfortunately may take another week or so, but it will be changed on the next update cycle.

 

Thanks again for spotting this. In the meantime for anyone wanting to unlock their device, please visit https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo... which has all the correct and most up-to-date information. wink

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Level 1: Joiner
Posts: 2
Registered: ‎06-01-2019

Re: PAYG phone unlocking charges

Six months later nothings changed still saying unlock PAYG anytime for free!
Posts: 88,587
Topics: 535
Solutions: 11,471
Registered: ‎04-04-2012

Re: PAYG phone unlocking charges


@Jubilee wrote:
Six months later nothings changed still saying unlock PAYG anytime for free!

But it is free now?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,412
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: PAYG phone unlocking charges

Is this a question or an uninformed statement?

Level 1: Joiner
Posts: 2
Registered: ‎06-01-2019

Re: PAYG phone unlocking charges

[ Edited ]

I don't know because all the reply I got was that the phone was factory unlocked try another network SIM in it and when I did that of course it asked for an unlock code.