PAYG Classic cut off!! (without warning)

[Anonymous]

Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.)

I managed to get it back and credit re-established after a couple of calls to C/S.

What gives?? 

[MI5]

I tried to make it clear from the start of the thread that only a call is acceptable @lincsat 

[lincsat]

I was going by this definition

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If you don’t top up, add a Bolt On or carry out any chargeable activity at least once in any six month period, your O2 Pay As You Go sim card will be disconnected and you’ll lose any remaining credit on your account.

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But I will now make a chargeable call at least every 6 Months - thanks

[gmarkj]

It is rather confusing that they say any chargeable activity, but then exclude texts from that - when texting carries a charge!

@Dave-O2 I think the help page needs updating to say top up, bolt on or make a call rather than "chargeable activity" if sending a text is not included...

[lincsat]

@Dave-O2 has now fully sorted my case and got all the missing credit re-applied. Great service - thanks

[Nick_Bradshaw]

Why does a person have to top up again to get their credit back if their SIM was wrongly disconnected by O2 ?
Surely O2 can just add the credit that was incorrectly removed back on the SIM's if they have been supplied the SSN.

[MI5]

@Nick_Bradshaw 

Any credit that was on the sim will be added 24 hours after reconnection.

[Nick_Bradshaw]

Unfortunately the O2 team I contacted via Farcebook insisted that the credit would only be returned after I topped up, which I reluctantly have now done. 

The numbers were reconnected and accepting calls but had 0 credit after the unwarranted disconnection and credit confiscation. 

[MI5]

Anything to get money out of PAYG customers @Nick_Bradshaw 

[Nick_Bradshaw]

Yup, I had a similar issue previously and managed to get my numbers recovered without topping up.

However, this time customer service are adamant that a top is required.  

[pgn]

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@gmarkj wrote:

@Dave-O2 I think the help page needs updating to say top up, bolt on or make a chargeable call rather than "chargeable activity" if sending a text is not included...

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"chargeable" call, methinks - in case a free call to the top-up number does not count or 4445... 

And agreed, @gmarkj - it is getting incredibly silly now, almost like the "99.9% of Customers now are fully migeated to 360" excludes the PAYG customers 🤷