My 02 account has been disconnected due to Fraud and no one in O2 will discuss with me

[LauraFrancois]

I have had my mobile account and number for 15 years, On Tuesday 9th Sep this week my account was abruptly disconnected without any warning. When i tried to call O2 a number of times i was told that the customer representative was not authorized to discuss anything to do with my account any further due to suspected fraud and that was all they could say.

I have visited 2 stores and had the same response, the account has a pop up blocking the in store rep from seeing anything. I've emailed fraud and customer services and had no response. I have received several emails saying my account has been disconnected and if i had not requested this to call customer services. I have also received emails informing me of a large refund due.

I run my business usung my mobile with many of my clients only channel of communicating is via that number, more importantly i am a mum of 2 and very exposed that people cant reach me if they need to i.e school and nursery. I have lost money and i am very stressed at what to do next,

Any advice?

Thanks

Laura

[madasaf1sh]

@LauraFrancois 

They are correct under the rules pertaining to fraud or suspected fraud no one is legally allowed to discuss your account or the investigation with you. 

Unfortunately you will have to wait for o2 to contact you, with the results of the investigation, which will either be to reconnect you, or to tell you they aren't. 

I would get a PAYG sim or a contract from another network as a temporary measure. 

There is nothing anyone on this community can do to help you, sadly.