on 06-12-2023 18:48
on 06-12-2023 18:48
Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.)
I managed to get it back and credit re-established after a couple of calls to C/S.
What gives??
Solved! Go to Solution.
on 06-06-2024 17:02
I tried to make it clear from the start of the thread that only a call is acceptable @lincsat
on 06-06-2024 17:10
on 06-06-2024 17:10
I was going by this definition
If you don’t top up, add a Bolt On or carry out any chargeable activity at least once in any six month period, your O2 Pay As You Go sim card will be disconnected and you’ll lose any remaining credit on your account.
But I will now make a chargeable call at least every 6 Months - thanks
on 07-06-2024 11:43
It is rather confusing that they say any chargeable activity, but then exclude texts from that - when texting carries a charge!
@Dave-O2 I think the help page needs updating to say top up, bolt on or make a call rather than "chargeable activity" if sending a text is not included...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 07-06-2024 13:15
on 07-06-2024 14:58
on 07-06-2024 14:58
Why does a person have to top up again to get their credit back if their SIM was wrongly disconnected by O2 ?
Surely O2 can just add the credit that was incorrectly removed back on the SIM's if they have been supplied the SSN.
on 07-06-2024 15:11
Any credit that was on the sim will be added 24 hours after reconnection.
on 07-06-2024 15:25
on 07-06-2024 15:25
Unfortunately the O2 team I contacted via Farcebook insisted that the credit would only be returned after I topped up, which I reluctantly have now done.
The numbers were reconnected and accepting calls but had 0 credit after the unwarranted disconnection and credit confiscation.
on 07-06-2024 15:30
Anything to get money out of PAYG customers @Nick_Bradshaw
on 07-06-2024 15:33
on 07-06-2024 15:33
Yup, I had a similar issue previously and managed to get my numbers recovered without topping up.
However, this time customer service are adamant that a top is required.
on 07-06-2024 17:34
on 07-06-2024 17:34
@gmarkj wrote:@Dave-O2 I think the help page needs updating to say top up, bolt on or make a chargeable call rather than "chargeable activity" if sending a text is not included...
"chargeable" call, methinks - in case a free call to the top-up number does not count or 4445...
And agreed, @gmarkj - it is getting incredibly silly now, almost like the "99.9% of Customers now are fully migeated to 360" excludes the PAYG customers 🤷