Solved: Need a sim replacement

Azeem · ‎04-03-2019

I need a sim replacement, my sim is damaged and doesn’t work

MI5 · ‎04-03-2019

@Azeem the quickest way is to pop into your local o2 shop but you can also call customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-03-2019

@Azeem the quickest way is to pop into your local o2 shop but you can also call customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-03-2019

Your best option is to get the sim replaced free at your local O2 store. They will transfer your number for you. Or you could contact customer service. Help here :

O2 Contact

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Luke30 · ‎05-03-2019

If you pop into a o2 store they should be able to do it there and then because if you call customer service you will have to wait for the new sim card to come in the post.

LGreenwood

EmilieT · ‎06-03-2019

Good morning @Azeem , and welcome to the forum

All the advice above should help you get a replacement SIM, but it'd be great if you could let us know how you're getting on and whether you need any further help at all!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Sadsid · ‎27-05-2020

I need a replacement sim as mine is damaged. How do I get one during this lockdown period as your shops are shut and i cannot use my mobile?

Cleoriff · ‎27-05-2020

@Sadsid

You can contact O2 if you borrow a phone, use a landline or Skype.

All numbers are in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

O2

Need a sim replacement

Sim

Device plan with VM

Can't dial

Can't do a SIM swap on MyO2

Upgrading to Ultimate Plan then downgrading after ...