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Pay As You Go

Level 1: Joiner
Posts: 1
Registered: ‎04-03-2019
Accepted Solution

Need a sim replacement

I need a sim replacement, my sim is damaged and doesn’t work
Posts: 89,877
Topics: 539
Solutions: 11,746
Registered: ‎04-04-2012

Re: Need a sim replacement

@Azeem the quickest way is to pop into your local o2 shop but you can also call customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 72,583
Topics: 554
Solutions: 3,451
Registered: ‎04-01-2009

Re: Need a sim replacement

Your best option is to get the sim replaced free at your local O2 store. They will transfer your number for you. Or you could contact customer service. Help here :

O2 Contact

Level 3: Thinker
Posts: 134
Registered: ‎18-12-2018

Re: Need a sim replacement

If you pop into a o2 store they should be able to do it there and then because if you call customer service you will have to wait for the new sim card to come in the post. 

Former Staff
Posts: 5,412
Registered: ‎18-04-2018

Re: Need a sim replacement

Good morning @Azeem , and welcome to the forum Wave


All the advice above should help you get a replacement SIM, but it'd be great if you could let us know how you're getting on and whether you need any further help at all!

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