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no update on credit check for my device upgrade

joebbray98
Level 1: Joiner
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on ‎07-05-2025 21:36

on ‎07-05-2025 21:36

I applied for an iPad upgrade yesterday, but I haven’t heard anything back about the credit check. Before purchasing, it mentioned that I was likely to pass, which would normally mean the order goes through. However, this time it stated that I would hear back within 24 hours, which has now passed. Is there anything I need to do?

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MI5
Level 94: Supreme
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on ‎07-05-2025 21:39

on ‎07-05-2025 21:39

@joebbray98 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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