cancel
Showing results for 
Search instead for 
Did you mean: 

Need a sim replacement

Azeem
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I need a sim replacement, my sim is damaged and doesn’t work
Message 1 of 7
1,689 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143448 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Azeem the quickest way is to pop into your local o2 shop but you can also call customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 7
1,685 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143448 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Azeem the quickest way is to pop into your local o2 shop but you can also call customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
1,686 Views

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Your best option is to get the sim replaced free at your local O2 store. They will transfer your number for you. Or you could contact customer service. Help here :

O2 Contact

Message 3 of 7
1,684 Views

Luke30
Level 7: Part Timer
  • 389 Posts
  • 131 Topics
  • 0 Solutions
Registered:

If you pop into a o2 store they should be able to do it there and then because if you call customer service you will have to wait for the new sim card to come in the post. 

LGreenwood
Message 4 of 7
1,622 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @Azeem , and welcome to the forum Wave

 

All the advice above should help you get a replacement SIM, but it'd be great if you could let us know how you're getting on and whether you need any further help at all!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 7
1,607 Views

Sadsid
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I need a replacement sim as mine is damaged. How do I get one during this lockdown period as your shops are shut and i cannot use my mobile?

Message 6 of 7
1,407 Views

Cleoriff
Level 94: Supreme
  • 122381 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Sadsid 

You can contact O2 if you borrow a phone, use a landline or Skype.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 7 of 7
1,405 Views