Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Upgrade

I recently ordered an update, the money was taken out of my account (£300), never received a confirmation or the phone (as you can probably tell) and when I called the consumer service they hunged up on me. What should I do?

Cannot top up online

Is the problem within the SIM card? Or is it the phone itself!!!!

02 SIM in Tesco phone

Hi. Work have bought me a crappy Alcatel phone with an 02 PAYG SIM. I have a Samsung Galaxy Ace that I don't use - so wouold like to use the SIM in that phone. Requested an unlock code from Tesco - didn't work. It does say unlock PIN from SIM provide...

Resolved! Deactivated sim

Hello, I have a One Plus phone that can accomodate two sims. I bought my phone from an o2 shop last year and it came with a pay as you go sim. I decided to buy a contract sim with another network and keep the pay as you go sim as a back-up. Unfortuna...

Unable to receive text messages

I can make and recieve calls on my phone but cant recieve any text messages.

emrgency calls only

I toped up my phone yesterday and now I can not make any calls or send texts , I can not receive calls but I can receive text, I can not call phone or text o2 as phone says emergency calls only, and I can not find live chat it seems to have dissapear...

Can't top up

Hi, I got 2 new PAYG SIM cards. 1 of them topped up fine with my visa debit card, the 2nd won't and I get an error message on the myo2 app. I then went and bought an e-voucher, and when I try top up on the automated phone line, that also fails to wor...

Resolved! Help! Expat trying to keep my PAYG phone alive in the USA

OK, O2 is proving a real challenge. Like many expats I like to keep a UK phone number for return visits that everyone knows and PAYG is the cheapest way. I know about the 6 month rule etc so I have it on my calendar to make a chargeable call every 5 ...

New SIM card to replace broken one, how

I have a new SIM card to replace one that has stopped working.O2 keep sending security codes to the sim that does not work.i give them my security phrase and then they hang up

Changed payg tarrif. Topped up and nothing happened

So I changed from 10 pounds a month to 15 pounds a month. Topped up 15 and it took 10 pounds off and said I had 10 pound tarrif. Now its moved to 15 and wants me to tip up yet again. And says I have no allowance? Really don't want to pay another 10 p...

O2

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