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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 54589 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27656 Views
  • 19 replies
  • 2 kudos

Changing Renewal date

Hi.Is everyone knows how to change the renewal date on a pay as you go bundle option? I would like to put earlier and top up my account for a new option because my allowance just runned out and I need a new plan in place. I am considering too expensi...

szilard28 by • Level 1: Joiner
  • 659 Views
  • 1 replies
  • 0 kudos

Lost sim card

Hi, misplaced my aim card, is it possible to get a new one with the same numberThanks

Azzubayr by • Level 1: Joiner
  • 474 Views
  • 1 replies
  • 0 kudos

Cold call ?

I’ve had a call from 0800 952 4854 stating they are O2. Is this an O2 number? I made my excuses and put the phone down.

Nat1980 by • Level 1: Joiner
  • 1019 Views
  • 1 replies
  • 0 kudos

Resolved! Top up

Can't top up my phone. Lately used to go to the O2 shop in the center and top up there, but since it is lockdown can't now. Web top up and by calling don't work. Need to do it asap

batrixman by • Level 1: Joiner
  • 429 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff

I want to change my tariff

Remove bolt on

I want to remove my bolt and change to classic pay as you go and my account does not let me

Sara5 by • Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Resolved! Does bolt-on charge get taken from existing balance?

Hi, I do not have physical access to this phone. I cannot text from it. My mother-in-law is in a care home. 200 miles away. She has an iPhone 6 on a PAYG tarrif. I have the number on my account and take care of top-ups. She had wifi at the home and w...

Resolved! Need a phone asap

Hi sorry but I have just only had a sim only contact but my phone is broken and when I asked if I could upgrade I was told that I can in 23 weeks but my phone hasn’t last so I have 2 options ever get a phone on contact because I cannot afford to pay ...

Sonia1976 by • Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Resolved! Renewal date

Hi I need to change my monthly renewal date so I can get my big bundle for this month how do I go about this

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