Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Using my Top-up for shopping

Hi EveryoneI was wondering if I can use my O2 top-up credit for shopping. For example, is there an app that could help me to use my credit for shopping from stores?Honestly, I’ve got so much credit barely using the phone and I don’t know how I can ca...

Resolved! Replacing old PAYG phone, how retain number?

I am in the throes of replacing my ageing iPhone 4 with an iPhone SE. I use very little or no data and have a Big Bundle on the old phone. I am not buying the phone from O2 but wish to put a new Big Bundle on it - how do I keep my old mobile number o...

PAYG Bolt Ons: Landlines 100 & Snack 100 Mins difference

Hello,I am wanting to ring mobiles (any network) and landline numbers generally 07, 01, maybe 08. I have read the terms and conditions of these Snack 100 (£3/mnth) & Landlines 100(£5/mnth) but they dont seem to offer more for the more you pay? T&C fr...

Data before anniversary date

I’ve ran out of data and can’t top up my PAYG until 4th June to get my bundle. I need data only until then... how do I get this without tying myself into something... I’m going out tomorrow and will need data

Rollover Data

I have just renewed my £15 bolt on bundle and have my unlimited texts minutes and 6GB data.I know I had 11,000mb before it renewed now I have 12,200mb this is not rolling over my unused data.Because done in mb and not gb how do I know I have all unus...

Resolved! My Sim has been deactivated.

Hi I have an 02 Sim which I have been using for the past couple of years. My contract ended in November and so I switched to a pay as you go on the same sim.After lockdown commenced, I was unable to pay the bill and so my service was unavailable howe...

pay as you go dongle

how do I add money onto my pay as you go account

Resolved! Activating data sim via text message on Huawei

Ordered a p&g data sim yesterday.Got a txt to my phone saying activate sim by texting "swop" to #####.How do you do texts on a mifi device or can I activate the sim from a O2 enabled phone then transfer to mifi device?Mifi is a Huawei E5770sThanks in...

Resolved! FREE10 to 21500 not working

Hi, Just signed up to PAYG and when texting FREE10 to 21500 is not working. How can I resolve my issue. Also I do not believe that i got my 5x data, only showing 3GB but I should have 15GB as shown in the sim leaflet.

Pay as you go

Hi, I'd like to know if the O2 classic 123 pay as you go still exists for new customers?Thanks!!

O2

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