Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

change sim card

i am looking to buy a new mobile & need to have a nano sim for it.how do i sort it at this difficult time?

Classic Pay as you Go

I want to change to Classic Pay as you Go and not have a bundle or bolt on! I have gone through the calling the number 4444 and all the selections and none give me this option! I signed up to My 02 and clicked on pay as you go and it gives me no opti...

Resolved! FREE10 not working for me

Just got my new Pay as you go sim and topped up with 10 pounds. After that sent FREE10 to 21500 and get a text ‘It looks like this offer isn’t for you’. How do I get this sorted.

Resolved! Freeze my number

I have a O2 pay as you go tariff, I’m leaving the country for three months and I won’t need my O2 SIM card for that period. How can I still have my number and tariff when I’m back? Or do I have to pay even when I’m not using it?

Resolved! restore device

Hi,I have 3 PAYG numbers and on My O2, the devices under those numbers are incorrect. I was told that the devices should update automatically, but that does not happen.I called customer services and was told to "Remove this device", which I did and n...

Resolved! Sim not provisioned

I've had a sim card/phone number for about 20 years now. It has a lot of sentimental value (silly, I know) but it was recently deactivated. It just says something like "sim card not provisioned" now. I try to use it enough to keep it active but with ...

Mobile Data

Hi, can't get through to O2, can anyone help me out. I've just recently switched to a Motorola e6 plus phone, put my PAYG sim in, turned off all mobile data, as I only use wifi at home and O2 are taking money off my credit, which I hadn't realised un...

Are pay as you go sim cards available?

I am wanting a pay as you go sim for my daughter and as I have been with you for some time now, and happy, so I wanted one from you. It has now been 6 weeks since I ordered the first from your website and it still hasn't arrived and since then I have...

Resolved! How do I stop getting charged £1.50 per txt Can 02 help

L I D L was a Offer I received I thought it was from LidlI am on PAYGo When I realised it was not from them and read the conditionsI was going to be charged £1.50 per txt and £4.50 per month. I can afford thisso I immediately rang to try and stop it....

Resolved! Early termination fee-does it apply

This is complex but I will keep it simple as possible!I am currently a pay as you go big bundle customer average top up £20.00.I want to change service for a 30 day pay as you go sim only deal £32.00 top up.My enquiry is - if I stop the sim only deal...

O2

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