Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Receiver cannot hear me

hi everyone Few months ago i migrated to O2 from its virtual network provider with the hope of getting relatively better voice calling signals which always got lost while on the call but unfortunately the same has been repeated now. As a matter of fa...

Does it always take 48hours for bolt-ons to activate?

Can it sometimes takes less time to activate or is it always 48 hours for bolt ons to activate extra data?

Resolved! Recurring requests to set default voicemail pin.

Hello everyone, I've been meaning to ask this question for ages. Each time I get a voicemail message on my handset, I'm required to set a new pin before listening to the message. I always set the pin to the same number, one that I can easily remember...

Resolved! 2 numbers

Hi I'm asking for a very confused elderly friend. Is it possible to have 2 different numbers on 1 PAYG account? She wants 2 phones but can only afford 1 account. Can anyone help? I've always assumed you'd need 2 different accounts

Resolved! O2 pay as you go bundle 6gb to 30gb not working

I got a new sim and topped up £15 and it only gave me 6gb of data instead of the 30gb that it says on the deal?

Top up

Hello,How often do I have to top up in order to keep the number? I’ve searched the website and it says that it’s once every 6 months. However it also said that it’s the old T&C.So what’s the update on it?

Resolved! Pending payment

When I tried to order a new phone via the o2 website, my bank card was declined yet a pending payment appeared on my bank statement. Later that same day I managed to order my phone and a second payment appeared. Can someone confirm that the payment s...

Resolved! basic sim card as you go

Hello, I'm looking for a basic pay-as-you-go sim card to use only for phone calls and sms that I can top up only when I need (not on monthly basis). Any suggestion? Thanks!!

Resolved! £10 free credit and x5 data

Hello, I've activated a new sim and added £10 credit, which was taken as payment for the £10 bundle. I then texted “5XDATA” to 2424 to get the 15gb instead of 3gb, but this hasn't been updated on my account yet. Also, I texted "FREE10" to 21500 for t...

Setup call waiting

Why I can’t setup call waiting? I got the following message: Could not save the call waiting setting.Thanks

O2

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