Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

£10 big bundle payg new sim

HeyI have recently recieved a new £10 PAYG sim and topped up online however once completed its only showing that I have 3GB of data instead of the offer of 15GB for 3 months when topping up £10?First question,Does this extra data show up after a few ...

Unsuccessful top up

Hi, I 've tried topping up my mobile numerous times but I just keep getting a message that it has been unsuccessful and to contact my bank. I've spoken to my bank and they say they have had no notification that I have tried to make a payment to O2 so...

un locking an old nokia

my husband and I are pensioners and partially disabled, we have spent two weeks trying to get an old Nokia 635 unlocked so we can use it with a different network more suitable to our needsIn spite of being told that 'O2 don't block/lock/latch their p...

Resolved! Pay As You Go for an elderly relative

All, My mother-in-law has just misplaced her pay as you go mobile, so we’re looking for a replacement. Happy with a phone; just wondering about the sim. She currently tops her phone up buy about £5 every couple or 3 months, so a monthly sim - even wi...

Registering EE sim

I have recently bought a phone that came with an EE sim and no number on the sim pack.. it wont let me make a call until I register so how can I find my phone number by imei or ssn?

Received SIM but can't associate it with My O2 profile or top up

HiI recently received my pay as you go sim - it works fine in my unlocked iphone but I can't seem to associate it with my O2 profile in order to top it up. Any ideas...? Thanks

scam text message

I got a scam email this morning from an international number relating to my 02 payment. I accidentally clicked onto the link. What do I do about it. I have been unable to contact anybody by phone to get any advice and I am worried that my security of...

Missing PAYG credit

Hi. My nan uses O2's PAYG Favourite Place top up. She has recently run out of this months minutes, and also her credit! She is high risk and cannot leave her house, so I topped her up £30 online yesterday. She got a text confirming this. Today her ba...

Resolved! Adding Credit to New SIM

Hello I have a new 02 SIM which I have put in an 02 iphone. As yet I have not been able to add any credit.I have also tried putting credit on the phone by using a credit card from the phone itself but that also does not work. Have tried calling your ...

Resolved! 6 months free amazon music

Just upgrade sim with 6 months amazon music free cannot redeem it no got text from o2 saying yourvextra has been cancelled

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