Sim hasn’t released my £10.00 bundle

[Callym]

I have tried to call o2 but it’s comes up with a error message saying that I have no credit I activated it and topped it up in the O2 store Three and a half hours ago. I have check in my setting under O2 services and at the bottom of the lust it says start O2 I click on it and I struggle to get it sorted out any help would be appreciated thanks your friendly communityhood Callum

[Bambino · Accepted solution]

@Callym See if there's anything here that may help: https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

Customer service numbers here. Download Skype to call: Guide: Coronavirus Community Help and Support 

Use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

[MI5]

@Callym 

4445 is free to call on a bundle.

After it says you have to top up, wait a few seconds and you will get other options to speak to an advisor.