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I forgot to Top Up and now my number doesn't work!

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theboyneill
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on ‎23-07-2020 22:15

on ‎23-07-2020 22:15

Hi all!

 

So I forgot to top up and now it says my Sim is not provisioned... I've tried to login into my o2 account and can't get access because they need to send me a text code...which I can't recieve... I've no landline to call customer services... has my number been deleted because I forgot to top up??? Help!!!!

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MI5
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on ‎23-07-2020 22:40

on ‎23-07-2020 22:40

@theboyneill 

Maybe it's just failed.

Call or pop in store to get a free replacement to check.

Take some ID if you go in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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on ‎23-07-2020 22:20

on ‎23-07-2020 22:20

@theboyneill 

Your sim would be disconnected if it wan't used for 6 months.

You can use Skype to contact O2 to reconnect you.

Details here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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theboyneill
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on ‎23-07-2020 22:22

on ‎23-07-2020 22:22

Oh no... I literally only just forgot, should've topped up at the weekend... this is my second month on PAYG... must be something else then...
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MI5
Level 94: Supreme
In response to theboyneill
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Registered:

on ‎23-07-2020 22:40

on ‎23-07-2020 22:40

@theboyneill 

Maybe it's just failed.

Call or pop in store to get a free replacement to check.

Take some ID if you go in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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