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Ross3 · ‎03-06-2020

Hi I’m struggling to divert my calls from my new SIM card to my work number. It works with other sims when I put in the phone so must be something to do with the new SIM cards. I have registered it and topped up the new card also

MI5 · ‎03-06-2020

@Ross3 @gmarkj

Not possible from an O2 PAYG phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎03-06-2020

@Ross3

Info about call diverts here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

And in this guide, the last section...

Guide: All you need to know about O2 Voicemail 901

Veritas Numquam Perit

Ross3 · ‎03-06-2020

Hi, thanks for the advise. I have tried this before and says registration failed, which is weird as I have tried with my other phone and works fine. It has to be something to do with the SIM card holding it off

gmarkj · ‎03-06-2020

Don't think you can divert with pay as you go - can you confirm @MI5?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎03-06-2020

@Ross3 @gmarkj

Not possible from an O2 PAYG phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎03-06-2020

Thought not, but thanks for the definitive!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎03-06-2020

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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I can’t seem to divert my new number to my work phone

PAYG sim disconnected

Keep the same number

Top up

Credit

New phone but want to keep existing number