Replacing Damaged SIM - going round in circles!!!! Where is LiveChat?

[Markiexxxx]

Hi,

My PAYG SIM is damaged and I no longer get any reception.

I am going through the My O2 pages and it tells me it has sent me a verification code to enter on the screen.....  are they for real - the process to replace a damaged SIM sending you a verification code - do they not realise it may be impossible to receive this verification code?

I am trying http://www.o2.co.uk/contactus but there is no LiveChat and I keep going round in circles;

Help & Support --> PAYG --> Phones,devices and SIMS --> Help With Your SIM --> Lost/Stolen/Damaged SIMS tells me;

"If your sim has been lost or stolen, you'll need to pop into one of our stores or contact us to block your sim and order a replacement.

Your replacement sim will come activated and set up with your existing number."

I click on CONTACT US and it takes me back to: http://www.o2.co.uk/contactus  !!!!!!

Where can I find a LiveChat with a human being on the end not the useless Aura?

[MI5]

@Markiexxxx 

Try any of the numbers here Guide: Coronavirus Community Help and Support 

Say anything to get put through.

The best number to call on appears to be 0800 587 4005