Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

SIM ordering not working

I've been trying to order a SIM but after entering my details, I'm taken to an Error 404 page with a duckling on it. It's been doing this for a week. Any ideas? I've tried different computers and browsers.

Pay as you go abroad

I use pay as you go. I just arrived in Sweden but my phone can not connect any calls. I cant call and I cant receive any calls. The roamin is turned on. Anyone know whats wrong

Resolved! What happens to my existing PAYG credit balance if I upgrade to a Plan account?

Hi; I have an existing PAYG account and am looking at upgrading to a Plan... What happens to the existing credit on my PAYG account when/if I do? Thanks...

Resolved! Security password

Hi. My ex girlfriend has a habit of hacking my phone by saying its been lost or stolen and then gets my phone and sim blocked. I want to set up a password so when she tries calling 02 she has to give my password before anyone will even listen to her....

What is best Pay As You Go tariff for little used emergency phone

Hi I set up a phone for my mother as emergency phone £10 on Pay as You Go but after three months money has gone as not used. 1) what is best tariff for this2) why should this money be lost Thanks.David

Resolved! New Big Bundle Chargers

Hi GuysI had a text message yesterday (10 June 2020) from O2 which looks like they will be charging me £1 a day to use the data service if i am within the UK, as it says "You'll be charged using our Web Daily pricing only if you use data in the UK or...

Resolved! £3 for 1mb is extortionate

How can you get away with charging £3 per mb? I don't want to appear cheap but come on, it's ludicrous to expect people to pay that much for data.Does anybody else think this is a bit much?

Handset subsidy question

When a pay monthly contract finishes after two years and the handset subsidy is paid off will the monthly bill amounts reduce?

Unlimited Text can't send sms

Hello everybodyI have top upped my o2 SIM Card with £10 and received a SMS/Text:"O2: Great news. You've now got a £10 data Big Bundle with Unlimited mins, texts and 3GB of data to use before 07 Jul. We've deducted £10 from your balance."If I now want...

Resolved! Using my phone in France

Hi,I have a pay as you go bundle 10£ and I have now moved back home to France for a few months whilst the virus settles down.I can’t seem to make any calls with my phone, it keeps saying call failed ? Any help would be much appreciated

O2

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