Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! £3 for 1mb is extortionate

How can you get away with charging £3 per mb? I don't want to appear cheap but come on, it's ludicrous to expect people to pay that much for data.Does anybody else think this is a bit much?

Handset subsidy question

When a pay monthly contract finishes after two years and the handset subsidy is paid off will the monthly bill amounts reduce?

Unlimited Text can't send sms

Hello everybodyI have top upped my o2 SIM Card with £10 and received a SMS/Text:"O2: Great news. You've now got a £10 data Big Bundle with Unlimited mins, texts and 3GB of data to use before 07 Jul. We've deducted £10 from your balance."If I now want...

Resolved! Using my phone in France

Hi,I have a pay as you go bundle 10£ and I have now moved back home to France for a few months whilst the virus settles down.I can’t seem to make any calls with my phone, it keeps saying call failed ? Any help would be much appreciated

No email confirmation on PAYG

I topped up my PAYG accounts this evening and top up went through fine and texts received too.However it said that email confirmation would still be sent and this usually happens almost simultaneously when I top up. Checked and confirmed it is not an...

Resolved! sim card / wrong number displayed on my handset

and everything is alright in my account area (i see my usual number). also: people who i call get the right (usual number), when calling to myself from landline, i dial my usual number and everithing is alright again. issue appeared when i put this c...

Using my phone abroad

Phone won’t work in ireland

no roaming Portugal

Was working last weekNow will not allow calls or dataAll calls diverted to voicemailI have a big bundle which includes internationalLegal requirement until end 2020 for o2 to continue this

receive a skype call

Why do I get charged for receiving a skype call?

How do i get my o2 phone working for internet and phone

Hi, I bought a Samsung SM-J330FN from an o2 shop in may 2018. I payed for some internet and phone service but it has now run out. The phone number is xxxxxxxxxx. I only need it for occasional phone calls, and very occasional internet and email. How d...

O2

Forum Posts