Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52835 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26729 Views
  • 19 replies
  • 2 kudos

Resolved! Replacing my iPhone

Hi guys,I’ve recently swapped to sim only but still got the same phone that has the insurance on it and my screen is smashed, how do I go about either replacing that or a new one?Many thanksScott

load voucher

i just bought a reload from ding for my fiancee in south africaand she says shes unable to load the pin she was given, she cant use 4444 either, is there another way to load a pin/voucher ??

Can you upgrade while on a sim only 12m contract

I am possibly being made redundant so trying to cut costs. My phone contract is now up and I’m thinking of taking the 12m option sim only contract. My question is, if in 3 months time I wish to upgrade to a new phone can this be done or do I first ha...

NickyB by Level 1: Joiner
  • 375 Views
  • 1 replies
  • 0 kudos

Data Sim

Just got a Pay-as-You-Go data sim for my iPad, told to go to mbb.o2.co.uk & follow instructions to register & top-up but No isn't recognised. Unfortunately at the moment i can't speak to anyone in person or chat-line. Can anyone help?

CW_ by Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

£10 Free Credit

I have just got a new SIM card, loaded £10 credit and texted FREE10 to 21500 to get £10 free credit but have received a text back saying this offer is not for me. Why is this? I have followed all the steps mentioned in the flyer that accompanied my n...

Anthony82 by Level 1: Joiner
  • 1173 Views
  • 3 replies
  • 0 kudos

£90 of credit has evaporated and don't know how to track it down

Despite the lockdown I had to fly to Australia two weeks ago (long story, don't ask)Just before leaving I topped up with £90 credit to give me plenty of buffer as I needed to call Aus consulate, Health departments etc (from UK) to negotiate the lockd...

mpr by Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

Resolved! Help unlatching

I have bought a Samsung Note 4 from a friend who was on contract with 02 but went onto pay as you go after the contract finished but it is asking for a code when I want to put my contract EE sim card in where can I get a code. Is there a quick fix to...

Wrong balance showing after topping up

I topped up my PAYGo phone yesterday and received a receipt saying top up was successful, followed by a text from O2 informing me of the new balance. However, it is still the old balance showing on my phone today - why?

EP by Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Smart watch

Hi i have a basic smart watch. Q18 and I can't sort the internet out. Any ideas