Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Double Data promotion big bundles

I have the £20 big bundle with double data but the extra data has not been applied. this is the first time i have topped up since october, have i lost the extra data because i did not renew the bundle on time.

5 extra

£5 credit extra for sign UP o2

To keep a Pay & Go sim active

Hi,How often I need to use my O2 pay & go SIM card to keep it active and do not lose the number and credit?Thanks

Resolved! Roaming in Spain, data issues

I have PAYG and go to Spain a few times a year. Phone & texts work fine but data NEVER works. I called O2 when I cam back last year and spoke at length with an advisor and everything is set up correctly apparently but it still does not connect to dat...

Extra charges for data

I recently upgraded to unlimited data because I travel regularly.However each month I am charged extra for being abroad.I am not interested in the excuse in the O2 fair usage policy, because this policy is inadequate in its description, and definitio...

Resolved! Prepay Credit Expires?

Hi all. When I check my credit on the o2 app, it says “expires on 26 December” (Today is 26 Nov) My wife’s phone is showing the same.I thought prepay credit didn’t expire?

Resolved! Top up

I bank transferred to o2 to top up and its not showing anywhere in my balance?

Really bad customer service

I moved from o2 contact to payg and since then have received consistently bad customer service. Has anyone else found that you are treated as a second class citizen once you move to payg? Called for a PAC code at around 12 today and was on hold for 4...

Resolved! PAYG Credit to expire after 6 months!!!!!

The web site says the Classic Pay as you Go credit will expire after 6 months and the number will be disconnected. See https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go "If you don't top up, or add a Bolt On at least once in any six month...

Resolved! PAC code

How do I get a pac code for my Pay as you Go number?

O2

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