Hi,
My PAYG SIM is damaged and I no longer get any reception.
I am going through the My O2 pages and it tells me it has sent me a verification code to enter on the screen..... are they for real - the process to replace a damaged SIM sending you a verification code - do they not realise it may be impossible to receive this verification code?
I am trying http://www.o2.co.uk/contactus but there is no LiveChat and I keep going round in circles;
Help & Support --> PAYG --> Phones,devices and SIMS --> Help With Your SIM --> Lost/Stolen/Damaged SIMS tells me;
"If your sim has been lost or stolen, you'll need to pop into one of our stores or contact us to block your sim and order a replacement.
Your replacement sim will come activated and set up with your existing number."
I click on CONTACT US and it takes me back to: http://www.o2.co.uk/contactus !!!!!!
Where can I find a LiveChat with a human being on the end not the useless Aura?
